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Canyon Creek West
Movers, Movers & Full Service Storage, Moving Services-Labor & Materials, Local Trucking Service


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I had scheduled a move for 12:30 - 3 on Thursday, August 29 with AB Moving. Due to some issues our lender misplacing a signed form that was needed, we ended up delayed. I was told our closing would be pushed back to 2 PM, at which point I called and asked if it was possible to push my move back or ensure they would not arrive until 3 PM. I was told that there was a truck with a flat and everyone was running behind and I couldn't be fit in later that day, but I could move to Friday, Aug. 30, between 4 – 7 PM. I agreed to that move date and time and noted to contact me if anything happened to open up Thursday, making sure to note I had to be out of my storage facility by end of month. I did not hear from AB Moving again until I contacted them Friday at 5 PM to confirm I was on the schedule and they would not be past 7 PM since I was moving out of an unlit storage facility. I was assured I was and they would call me when 30 minutes out. . I had left work early to change and be ready to get over to our storage location as soon as they called. As 7 PM approached I headed over to the storage facility to ensure I would not hold them up as we would now be working against the sun setting and lack of light. At 7:40, I got a call stating they did not know where the drivers where or how far out and he (the dispatcher) was trying to track them down. I told him that there was no light once the sun went down at this storage facility and that it was setting so I needed them quickly. I also stated that if I didn't get out of the unit I had to pay for another month. He called back 10 minutes later (now 7:50) to report they were an hour out and maybe could get there around 9 PM (after sundown). I told him there was no point and it wouldn't be safe to move try and move unless they were equipped with spotlights. He said he would see what he could do Saturday. I requested Saturday morning as I already had plans Saturday that I could not reschedule. When he called back I was only offered late Saturday, and that was not a firm commitment just an “if they could squeeze me in”. I ended up having to schedule for Sunday and pay $144.00 because AB Moving did not meet their contracted appointment time window

Sunday, three men arrived within the time I had been given. They did work quickly. They did not, however, work extremely safely or carefully, choosing to forgo the appliance dolly that was sitting on the ground. While moving my washing machine they apparently (I did not see what happened as I wasn't watching them at the time and only heard the crash) lost their balance while heading up the ramp to the truck and the washing machine toppled over onto the front. The damage to the machine was extensive. The electrical is completely shot and I was advised by four washing machine repair men it was not worth trying to fix. The piece that holds the drum in cracked where the screws hold it down and it doesn't function any longer, the body is cracked and scratched and dented. The entire electrical compartment has broken loose; the water drain in the back broke loose so if you try and attach a drain hose it just recedes into the washer. All this to say it is shot, forcing us to purchase a new washer. Our model is not available so we had to purchase another washer for $800 to get a comparable quality washer (the one that was broken was 1299.00 when new six years ago).

I am now out $944 (144+800) due to negligence of AB Moving. I understand things happen, I also understand that the standard insurance required is measured in pounds and doled out at $0.60 per lb, but I am now out $944 because of AB Movings lack of ability to meet a contract and negligence by their crew while loading (it is one thing to take proper precautions and have an accident, it is another to have an accident when not using the available proper precautions even though you advertise you are professional trained movers who will take every precaution).



The movers were on time and un...

The movers were on time and unloaded the truck fast but that was it. They were careless and did not care about what happened to the house or items. They broke a spindle on the stairway bannister going upstairs and said "No problem, write it on the report we'll take care of it." When we contacted the company to take care of it later they said, "No way - no damage to your house is covered, too bad." Walls, carpet, doorways all got scraped up. Good luck with these clowns.



If you don't want to deal with...

If you don't want to deal with the ace-whipping that is moving yourself, but also don't want to have to cash in the 401K to hire professionals, then these are the guys to hire. They provide excellent care for your items, all while still being affordable for the average Joe. My experience exceeded expectations, I think the guy's name was Temo who moved me and he really knew his stuff. Thanks, fellas.



The crew called me a half hour...

The crew called me a half hour before arriving, then 10 minutes before and they were on time. The crew supervisor looked at all the rooms and furniture to move and the 3 man crew immediately went to work. They wrapped all of the furniture carefully with padding and plastic as if it were their own. They also made sure the cabinets with doors were wrapped to make sure the drawers or the doors do not swing open while moving. This was impressive to me because I have expensive furniture. There wasn't a minute wasted with this crew, and ALL THREE worked hard - not one of the crew members slacked off as had happened with previous movers I hired.

Upon arrival at the new house, they immediately went to work and placed all the boxes in the rooms as labeled. The crew assembled the beds and centered the beds perfectly in the rooms. No damages to the doors and walls which was great since it is a brand new house.

I will recommend AB moving to my friends and relatives, and will use them again in the future.



This business doesn't even des...

This business doesn't even deserve 1 star based on my experience with them.

They called me the NIGHT BEFORE my move and tried to upcharge me and then canceled when I wouldn't agree. I initially spoke to them 4 days before my move date. The owner, Kenny, and a representative, Kyle, called me on a Saturday night and claimed that the rep that I initially spoke to misquoted me and that they would not honor their original quote. In order to go ahead with the move, I would have to pay more.

Kenny, the owner of the company, implied that I should have known that the quote was too low since I was moving so far. He never apologized for the inconvenience this caused me.

Since I refused to pay additional money with such short notice (16 hours), they canceled the move. This left me with all of my furniture disassembled, all of my possessions in boxes, a lease that was up the day of my move, and no way to get my belongings into the new apartment since they canceled on a Saturday evening.

It gets worse. One of their employees called me the day of the move and offered to pay me to delete the negative review I left on their Dallas yelp page. He told me that his wife had been the one who misquoted me and that as a result of my complaint, she was going to be fired. To persuade me to remove the negative review, he mentioned again and again that they have kids. Ethical? Not so much.

Unbelievable. Stay away. FAR, FAR AWAY.



They did a great job. The wind...

They did a great job. The window for them showing up was between 10 am and Noon. They arrived at 10:20 ready to work. It took them about an hour and a half to load the truck, move to the new place, and unload the truck. What else can you ask for? They were prompt, quick and careful. I would highly recomend this company to anyone who is moving. In fact, I already have.