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Four tips for keeping yourself and your vehicle safe while you wait.
1705 W Ben White BlvdAustin, TX 78704
I was in and out in no time. The people there were friendly and knew what they were talking about. An oil change really did take me 10 minutes on a busy weekday morning, and their prices matched the quality of the work done.
5510 S Interstate 35 Ste LAustin, TX 78745
After getting a misleading ad in the mail for a ""great deal,"" believe me, they get your money out of you one way or another. The charged me 15 bucks ""oil upgrade - up to 5 quarts,"" something no other place has ever charged me before. Even WITH the coupon, i still paid at least 10 bucks more …
1401 S Lamar BlvdAustin, TX 78704
As my headline says, I was uncertain about bringing my girlfriends car (and my own) here, but I needed work done on both of them before we went out of town and was running out of time. I decided to bring it and just keep an eye on everything as they were working on the vehicles. I worked with …
2826 Bee Caves RdAustin, TX 78746
They stripped the oil drain plug on my Accord and tried to cover it up by sealing temporarily with gasket sealant so I would not find out until months down the road. This is not a cheap fix. I guess I'll have to do it myself from now on.
3809 Guadalupe StAustin, TX 78751
I went in for an oil change (Mobile 1 5W-30) and the price was outrageous. $100 for a non-diesel truck?1? I take 6 quarts of oil. The regular price for an oil change is $36.99 and they charge a $47.99 premium on top of that for premium oil. Are you kidding me? Mobile 1 cost $7/qt at a retai…
1806 E Riverside DrAustin, TX 78741
It was Saturday moring of May 16th, 2009. I was waiting for the vehocle in front of me to finish when the owner of this place came up to my window and grabbed my card to swipe for the charging fee. As I was pulling in I wasn’t quite aligned. Next I see is the owner yelling for me to turn my wh…
11426 N Fm 620 RdAustin, TX 78726
Don't even think about going here, or probably any Jiffy Lube if they all do business this way. My wife stops in for an oil change, and they convince her to do all sorts of unnecessary work to her 1 year old car. They got her for $141.40, and they really got me really mad. I know what I'm doi…
12621 Research BlvdAustin, TX 78759
Had a negative experience at this location.When I was in there they offered me two filters (engine and cabin), saying that if I purchased them they'd give one for free. I didn't think they really needed to be changed, the tech's "you're breathing this stuff in" protestations notwithstanding. But…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I went to Groovy Lube for the last time this past April. I brought in an older Mercedes for an oil change. They were polite enough at the beginning, but the real problem started when I came back to get the car. I noticed they hurried me through paying for the service, didn't say a word about what they did, then quickly gave me my receipt and the form with the notes about the work. When I got home, I noticed a handwritten note saying that my car had "major leaks". At no point did any Groovy Lube employee tell me about these "leaks". Funny thing though, the car had no leaks when I brought it in. What's even better? The car didn't actually have ANY leaks. I had the oil changed in preparation for a cross country move, and drove the car well over 1,000 miles without any issues over the next few days. There was some oil that burnt off the engine from driving, but it eventually stopped, and I imagine it was just oil they spilled on the engine. My theory is that they banged up the car a bit (it's pretty low to the ground) when driving it into the garage, saw the oil they had spilled on the engine, and thought that they had caused a leak somehow. So, being the dishonest, unethical shop that they are, they rushed me out without a word and hoped I wouldn't notice until I got home. Which is what happened, except because they're so incompetent they didn't realize that they didn't cause any leaks, they were just sloppy and careless. If you're down with unethical, dishonest business practices, give Groovy Lube your business. I can't say that the owner espouses these practices, but the employees didn't seem to have a problem with the situation.
Super Honest, fast and clean. I bought a car from their sister company and noticed how clean and organized their shop was and decided to keep coming here for my maintenance and it was a great decision. No complains so far.
Yost Austomotive IT IS! Please read an honest review. I am a difficult customer to please and I was blown away with their service. If you are like me, I had all the worries most customers have. The doubts, fears, anxiety, you name it. The moment I walked through their doors, it felt real. The front office is set up in a welcoming setting. The front office girl was professional but a little smile can add that feeling of the icing on the cake about the entire experience. The guys sitting behind her jumped into the conversation and made sure that I was getting all my questions properly answered. They made sure to call me with a status before proceeding with any work. I thought my car needed a minor fix, but it was not. I normally tend to ask a thousand questions and want proof, but it all made sense and they never gave me the feeling that I was getting ripped off. They had everything done within a day. Not only my car was running like new, but the did such a beautiful detail job cleaning my car. Something complementary and beautifully done. They gained a loyal customer for life. I am taking my shuttle bus to them too!
I hate this place !!went here for the past 4 years .now my whole transmission is ruined ,since they didn't check my fuild right or do the 175 $ coolant fuild changed right witch only been 6 months till the transmison gaved out .when the transsmion person looked at it they said they're was a clog in the coolant witch force my transmission to over work . I been calling and texting the district manger for the past 2 weeks he refused to talk about the situation and never picked up his phone once. now he barely reposnded giving me corporates number and filled a claim witch good luck getting a hold of them!!! my job involves me to have a working car , now I have to ask a couple days off, witch I'm sure I'll just lose the job since my whole car going to cost over 3,000 to fix and seem like jiffy lube is just going to dodge me any way they can
Everything, parts and labor were pretty much “By the book Rates”, everything was done well, but at a very high rate, got a quote on replacement of two radiator hoses, that I supplied, thermostat, flush and fill well in excess of $600, Soco will do the job for $200 -$250! Be prepared to spend double, I should’ve shopped around!
STAY AWAY!!! Was prompt to show up but simple airline repair job was poorly performed. Broke down right at the same spot. Collected payment but wouldn't pick up the phone afterwards. DO NOT USE.
I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2.Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me.Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.
Very fast and friendly. The crew seemed to work well with each other. I was in and out in less than 10 minutes. Very professional, didn't try to sell me anything I didn't need.
I'm really upset that my son was put at risk when he received a safety from them. The bolts to the brakes were not put back on and just came to relize that the gas tank was coming off. Then when calling him to fix this he said he was too booked up. I think that my son should've been put first considering the job wasn't done right. Safety is still seven days to the deadline. He was paid a huge substantial amount and could have honoured his commitment to safety and squeezed him in to fix it considering my son purchased the item to hold his gas tank on. We will be taking legal actions that could of been avoided had they just repaired the work that should've been done to begin with for a safety. We will be in touch. I'm very disappointed with this service.
Very professional and expert in vehicle repairs & have good running vehicles for sale. I love my Lincoln.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.