I've been dealing with this location for years. I live 2 hrs away. I only go after hosp.appts.They were great, my kids love exchanging games there until recently. They're under new management and they SUCK. Employees are rude. The games don't work. And they expect you to send game and original receipt back before they locate a replacement game. I guess my kids just lost out on $18. But Gamefellas just lost out on a customer, too!