Austin, TX Federal Credit Union

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1. A Plus Federal Credit Union

(7)

400 W Cesar Chavez StAustin, TX 78701

(512) 480-0615

(This review is for Renee' In Austin. His actual number is 512-721-9234)Great experience with Renee and he did just what he said he would do. I spoke with Renee over the phone first and then finalized the deal when I got to the dealership, and he was great to deal with. Renee answered all my que…

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Austin Telco Federal Credit Union

2. Austin Telco Federal Credit Union

(3)
BBB Rating: A+

8929 Shoal Creek BlvdAustin, TX 78757

(512) 302-5555

VERY SATISFIED! We have been with Austin Telco since I arrived in Texas 21 years ago. Initially it was a second account but we switched all of our banking to them. They have always been helpful and have financed multiple vehicle purchases for us over the years and always at great rates. I recomm…

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3. United Heritage Federal Credit Union

(1)

5011 W Slaughter LnAustin, TX 78749

(512) 435-4545

I have been with UHCU for 4 months now, and they have proven themselves on a matter regarding payment schedule on a personal loan which I had open. Have worked with banks for years and unless you normally carry 10K or more in an account, you will deal with issues related to temporary overdrafts…

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4. University Federal Credit Union

201 W 7th StAustin, TX 78701

(512) 473-8330
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5. Greater Texas Federal Credit Union

1180 Airport BlvdAustin, TX 78702

(512) 458-2558
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6. Austin Federal Credit Union

1615 Woodward StAustin, TX 78741

(512) 383-9900
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7. A Plus Federal Credit Union

1402 W Stassney LnAustin, TX 78745

(512) 614-0326
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8. A+ Federal Credit Union

Po Box 14867Austin, TX 78761

(512) 459-1795
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9. A Plus Federal Credit Union

3635 N Hills DrAustin, TX 78731

(512) 358-1448
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10. University Federal Credit Union

BBB Rating: A+

8303 N Mopac Expy Ste A105Austin, TX 78759

(512) 997-4615
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11. A Plus Federal Credit Union

10701 S 1st StAustin, TX 78748

(512) 465-2131
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12. A+ Federal Credit Union

13038 N Highway 183Austin, TX 78750

(512) 302-6800
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13. A Plus Federal Credit Union

8300 N Fm 620 RdAustin, TX 78726

(512) 249-9299
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14. Randolph-Brooks Federal Credit Union

10135 Lake Creek PkwyAustin, TX 78729

(512) 219-0781
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15. University Federal Credit Union

13860 N Highway 183Austin, TX 78750

(512) 467-8080
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16. University Federal Credit Union

3305 Steck AveAustin, TX 78757

(254) 778-8616
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17. Randolph Brooks Federal Credit Union

101 Oak Glen CvAustin, TX 78734

(512) 248-0896
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18. Government Employees Federal Credit Union

3651 S Interstate 35Austin, TX 78741

(512) 443-1261
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19. University Federal Credit Union

1500 E Parmer LnAustin, TX 78753

(512) 467-8080
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University Federal Credit Union

20. University Federal Credit Union

(1)

Austin, TX 78701

(512) 467-8080

I use UFCU but do not have an account there. My credit union is located out of state, and UFCU is a "shared branch." I do all my banking at UFCU, although there are many shared branches to choose from. I use the drive-thru, and even if the lines are long, I always get my transactions c…

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Austin Federal Credit Union

21. Austin Federal Credit Union

(5)

1900 Woodward StAustin, TX 78741

(512) 444-6419

Wow - what a difference a credit union is from a bank! The Lakeway location (3317 S. RR 620, Lakeway Texas, 78738) is already like an old friend to me. I have my business and my personal accounts there. They have fast extremely personal service. The manager, Carisa, takes a personal interest in…

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Government Employees Federal Credit Union

22. Government Employees Federal Credit Union

BBB Rating: A+

10806 Metric BlvdAustin, TX 78758

(512) 339-9812

From Business: Government Employees Federal Credit Union (GEFCU) is Austin's oldest credit union. Formed in 1931 by postal employees and originally named Federal Employees Credit Union, it is also one of the oldest financial institutions based in Austin that remains independent and locally owned. Rates, dividends, lending policies, and o…

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23. A Plus Federal Credit Union

5701 Springdale RdAustin, TX 78723

(512) 928-8464
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24. A Plus Federal Credit Union

1016 La Posada DrAustin, TX 78752

(512) 323-0541
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A+ Federal Credit Union

25. A+ Federal Credit Union

BBB Rating: A+

6420 E Highway 290Austin, TX 78723

(512) 533-4200
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26. Austin Federal Credit Union

7600 Metropolis DrAustin, TX 78744

(512) 389-0210
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27. Pioneer Mutual Federal Credit Union

8801 Research Blvd Ste 105Austin, TX 78758

(512) 284-9973
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Austin Telco Federal Credit Union

28. Austin Telco Federal Credit Union

11149 Research BlvdAustin, TX 78759

(512) 502-8651
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29. A Plus Federal Credit Union

13212 N Lamar BlvdAustin, TX 78753

(512) 906-2752
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30. Austin Federal Credit Union

12188 Jollyville RdAustin, TX 78759

(512) 506-9108
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Helpful Reviews 
Ayers
Bryan Q. rated

I would stay away from this company if you want good customer service and not get screwed over. Also the women there will get emotional when you tell her she was wrong, call you a liar, and hangs up. STAY AWAY

RBFCU - Credit Union
Jerry K. rated

Horrible experience with a loan. I applied for an RV loan at RBFCU online via their website which they recommended I do. A short time later they told me I was approved for the amount I asked for and the intereste rate. I was pleased so I agreed to go to the nearest branch and become member. I took 2 hours out of my work day to go to a branch, become a member, deposit money into my RBFCU checking & savings accounts just to then find out the lending department made a mistake and didin't realize the loan was for an RV. After keeping me waiting for 45 minutes they told me I would need an additional $2700 down payment (on top of the $1500 I already proposed for a $13K loan) and the interest rate was increasing 3%! This was completely different than what I was told over the phone. I spent a total of over 3 hours dealing with this issue and lost my $100 deposit I left with the RV dealership since they had the RV detailed and ready to go. I closed my accounts and moved on but the experience will be with me for a long time. This is the worst experience I've ever had dealing with any type of loan. I use the word never very cautiously but I will NEVER use RBFCU again. Please reconsider dealing with this institution. They are clearly greedy and do not care about customer service.

Velocity Credit Union
Toby G. rated

Awful Bank, do not do your banking here! When you get fraudulent charges on your debit card they will do nothing to help you try and get your money back. We have contacted them several times, gone in to fill out the paperwork, and still no help. If you want yourself protected then go to another bank. This bank will NOT protect you, your money will be GONE!

Austin Federal Credit Union
John R. rated

The absolute worst credit union or lender I have ever had dealt with and that's saying something since I've banked with close to two dozen lenders for personal and business needs over the last 20 years in several states. Pamela Cotton-VP service and Chad Heil loan officer have to be the worst lending employees ever. Five days not returning emails, anti-small business owners, rude, unhappy, and condescending, unlike with most loan officers and lenders they won't talk with you at all, they don't allow you use the same LO you worked with before to build a relationship with, the most ultra-conservative lending practices maybe in the country by a credit union. You call the main ATFCU number and being on hold for 20-30 minutes is normal, it takes DAYS (I kid you not) for them to get back with you on loan approvals. Their phone app looks like something a two-year-old uses crayons to draw up and it's like their stuck in the 1950's. Do your banking and lending with the big boys in central Texas like I do and I shouldn't have tried to forge a new relationship with such a small little angry credit union. I use Navy Fed, PenFed, and RBFCU they know how to treat people correctly.

Austin Telco Federal Credit Union
Malcolm G. rated

VERY SATISFIED! We have been with Austin Telco since I arrived in Texas 21 years ago. Initially it was a second account but we switched all of our banking to them. They have always been helpful and have financed multiple vehicle purchases for us over the years and always at great rates. I recommend them. Friendly staff & free ATM is always nice too!

Ibc Bank
Mike P. rated

this is by far the worst bank I have ever used!!!! my company has be a customer for over 4 years and when I tried to get our cash they refused me ???? WHY you may ask because they did not have thousand dollars!!!!!!!!!!! I have well over 5k in my account and the bank manager has the mind to ask me what are you going to use it for? who do they think they are??? how dare they it is my money I made it, I will spend it as I pleases...... and more over I need my money to run my business people lose there jobs if I don't have money to pay them!!!!!! after 4 years of working threw there games I have had it we are never going to uses this ScamBank again!!!!!if you have money in this bank GET OUT if I cant even get 5K out how LOW do you think the vault is? we are moving all of our accounts with them to other banks.

Citibank
Sherrie P. rated

Excellent customer service, and people who show care and attentiveness to their customers! I give them 5 stars!

A Plus Federal Credit Union
dfwconsumer rated

Dealing with this credit union is worse than dealing with a big bank. Customer service is severely lacking. This is not the right place to go to if you are wanting to leave your big bank in order to have a more human relationship with your account reps. They have a horrible website (even after being upgraded), they make it difficult to make payments on accounts and they make absolutely no accommodations for any members. Because their own website was not clear in how a fee would be charged in making a transfer to an external account, I ended up overdrawing an account by $3.00. This is the only time I've ever incurred any kind of fee for doing something wrong and it was simply a misunderstanding. Had I understood how the fee would be charged, I would have decreased the transfer amount by $3.00 in order to cover the fee. Since I did not understand, I was then charged a NSF fee of $35.00. With every big bank I've every done service with, the NSF fee would have been refunded in this scenario, but not with A+ FCU - no matter how many people I spoke to. That was upsetting but it was at least understandable. It turns out that because of that one error, A+ also disabled my ability to make any transfers to or from my accounts with A+ FCU to accounts with external banks. I tried to get this decision reversed so that I could continue to make payments on my loan accounts by transferring funds from another bank, but I was told that they would not reconsider the decision for at least 6 months...and at that point only "maybe" would they turn it back on. Seriously? Over a $3.00 misunderstanding? The message this sends to me is that they no longer want me depositing funds into my accounts without jumping through hoops (I am not local, so I cannot just walk into a branch). Because of this, I closed all of my accounts with A+ FCU except for one line of credit that I will have to pay off over several months. This past month, A+ "upgraded" their software, including their website. Although it looks a little prettier, it's still the same content that gives you little control over your accounts. Apparently in upgrading the software, they added a new fee of $7.50 in order to make a payment to an account over the phone. There was no notification sent out to members. This was confirmed with a customer service rep who stated that they are just notifying members as they call in. Since I am unable to transfer funds to the account, my only choices of making payments are to either call in or mail in. (There is not really a "pay online" option...it is solely through transferring funds between accounts and I've been cut off from this due to my $3.00 misunderstanding.) A+ FCU never issued payment coupons (and when I've asked for them, they have refused). I had called in some payments in the past with the only problems being having to wait for a long time to speak to someone and dealing with rude and incompetent phone service reps, so my plan was to call in payments. Since I did not expect this new fee and expected to call in my payment, I waited until the payment was due to call it in when I found out that I'd now have to pay an extra $7.50 in order to make the payment...or incur a late payment charge! This is awfully convenient to A+ as a way to create additional income on fees. I asked if there was any way to waive the fee considering the lack of notice and the inability to make a payment any other way than by mail and I was told that was not possible. There is no other creditor I've ever dealt with that had the inability to waive this type of fee as a one time courtesy, especially considering their own lack of notice. And $7.50!!! Really? That is quite steep for making a payment with my own debit card over the phone. I cannot wait to pay off this line of credit and get as far away from this credit union as possible.

A Plus Federal Credit Union
sharonf827 rated

DO NOT USE THIS CREDIT UNION. Run away from this place as fast as you can. They tell you how they will automatically transfer money from your savings account to your checking account to prevent overdraft charges. They conveniently don't tell you they charge $4 for an electronic transfer and limit them to 6 per month. Then they charge you $29.50 in overdraft charges if you exceed 6 transfers a month. Then they say well return some of the fees, call you the next day and say you're closing your account, therefore we're not refunding any of your fees. After filing a complaint with the BBB, got a good resolution, fees refunded and I was allowed to close my account. DO NOT USE THIS CREDIT UNION.

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