We are very disappointed in Aquausana. We are a plumbing company that has been in business for 35 years. They do not honor their product warranties. Their customer service makes it very difficult to jump through the hoops needed to receive warranty. We have sent pictures and videos proving that we had a defective item and they still did not honor the warranty. We have put their products in our customers homes and businesses and will not be doing so in the future. There are other companies out there that care about their customers and are much easier to work with.
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I ordered a shower filter with automatic refill shipments. Aquasana has charged my credit card twice for refills WITHOUT sending the refills. Do not sign up for auto ship.
If you use well water or just need to soften, remove rust and calcium and/or simply have great tasting, safe water....these guys are THE BEST. I've used their system for our well and softening for 11 years and they are without a doubt the very best. Kevin Coleman is the owner in Austin and they are unlike any other company I've ever dealt with in service, quality of product, price...they're the real deal. And just extremely nice people!!!