I went in to have my phone flashed. I waited 20 minutes. Not one person out of the 15 that I counted in the store. The majority were busy. However there were 4 or So hanging on cubes just chatting. The fact that this is the closest tech store to me and it is a 30 minute drive in is another point of contention. Sprint is getting to where their customer service suck. Also handi cap access to the store is on the complete other end of the building. It is as elevator that scared me when i got in it.
The worst customer service ever. No, They are not true to they advertisements. That is true that if you speak to a supervisor they always say "Sorry we cant help you with that or our hands are tied". The worst phone company ever..........If you get service with them you would know wha…
Do not go to this store unless you want to get ripped off. The staff is completely unprofessional, rude and ill-informed. My saleswoman was Leslie and I went in asking for a plan that would allow me to use data internationally. They not only failed to set up the plan correctly, but refused to refund my money when I went back explaining that the plan did not offer free unlimited data as promised.
i had problems with my old phone with storage and had came to this store and talk to salesman shibli. he was very friendly and well manner.he stood and listen to what i had to say and was very helpful. i will be coming to your store more often cause workers like him.this truly made my day .he helped me save $10 in this world that comes a long way thank you shibli for your hospitially. and great service you provided
Very disappointed.... I've been waiting over 4 weeks for my phone to get unlocked I believe I've only called them about 4 times so I really haven't been rushing them I feel I've been very patient with them giving them time to work on it & every time I call I get "Oh the guy working on your phone is already gone for the day do you wanna call back tomorrow?" I've been phoneless for a while and it's an inconvenience. I was told it would be ready today & the guy said it wasn't & that the person working on my phone has left for the day. I don't know what to do at this point.
My phone looks brand new! The long blonde haired guy is very helpful! Thanks Justin! My phone had toothpaste in it with a cracked screen and all is fixed.
My first impression of Chris and his business was very good. My Galaxy S5 had been run over and the screen was broken pretty badly, not to mention any other damage that might of incurred when this happened. I was given Chris's name as well as the name of another cell phone repair shop in town. I asked Chris a lot of questions and he assured me that he had seen worse and felt very confident that he could fix my phone. It took about a week for the repairs, which was fine because he had to wait on parts to be shipped. When I got my phone back, it looked great. The touch screen worked and I was very pleased
So, my iphone starts acting up for no apparent reason and apple's genius desk says i need a new iphone 4s for some "unfortunate hardware issues." Oddly enough, this is right after my warranty runs out.... Go figure, right?? I shout NAY! so i bring it to this fine establishment and Chris comes to the rescue. He fixes it quickly and gives me a good warranty. And when it acts up again, he fixes it again without charge and is able to work with my schedule to make it work. I now have a fixed iphone that works like a champ. 2 thumbs up indeed!!
Chris got my iPhone 5 screen replaced with a hell of a deal. There were some hiccups involved, but Chris handled them professionally and courteously. You need your phone fixed at a fair price? Cell Surgeons is your answer.
The screen on my samsung galaxy s4 blacked out suddenly, rendering the phone almost useless. However, I could answer calls and hear the phone boot up and the phone recognized me touching icons based on the noises. I could no longer see due to the screen being out, so couldn't access my data since I was a knuckle-head and didn't ever back it up. The screen had a crack on if from when I dropped it approx 2 weeks before. I took the phone to 5 cell phone repair shops. One on Sep 28 and 4 on sep 30. The first 3 told me I had to replace the screen because the LCD was "fried" as one put it. The cost estimates i received were $250, $280, and $350 at those three places. I asked if each would do a diagnostic on the phone and all 3 said it he screen definitely needed to be replaced. The 4th place I took he phone said they were too busy and didn't want to mess with it because it "may" have water damage. But, if they did, it would cost over $300 to fix. On Monday September 30, 2013, I took it to cell surgeons for one last attempt at getting a diagnosis and hopefully a lower cost repair before sucking it up and paying $250+ to get it fixed, just so I could access all the data on it. I was given a friendly greeting as I walked in the door. I explained what happened to the phone, and to my surprise, he(I never asked his name. He was the only one in the shop, so I assume he is the owner or "the guy" that fixes stuff there) presented me with a couple possible solutions for extracting the data off the phone if he couldn't get it up and running, which was the most important thing to me since I have insurance on the phone itself. He asked to leave the phone and give him 2 hours as he would like to take it apart and diagnose it before making any further recommendations. He said he would only charge me $65 only "if" he could fix it without having to replace the screen. No brainier, no risk deal for me and I was excited that he would attempt to troubleshoot it prior to making the assumption the screen needed to be replaced. I came back 2 hours later. He had the phone put back together and IT WORKED! When I asked him what the problem was, he let me know when he took it apart and inspected it, the screen was unplugged. There was no water damage and crack did not damage the screen. He explained that sometimes on impact, the screen connection can come loose and disconnect. Never heard a mention from any of the others that that was even possible since I know nothing about how cell phones are designed. In addition, he charged me less than the $65 he originally quoted me as it took him less time than he estimated to repair it. I would have paid him $100 happily, and told him I was also happy to pay the agreed upon price of $65, but he refused to take it. HONESTY! INTEGRITY! ETHICS! And, excellent results at a very low price. I strongly recommend cell surgeons and will be taking my phone and iPad there first in the future, if needed. This is the first time writing a recommendation online and I gladly felt compelled to do it based on my incredible experience and after using Yelp to locate cell surgeons in the first place.
I live in NJ.Sent two phones to this place over the past year. Phones work great, and much less expensive than I was quoted by a store here in the north east, as well as a store in Fla.Good job!!