Worst experience ever , never ever had such rude customer service from any company, was charged extra till we have to ask her to look into the mistake and found the difference of 136 dollars, when ask about the ride back she was rude with saying , we will do it if only driver is available and was not available without calling or making any call , will never comeback again even if I have to cancel my trip.
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Did not like that they did not have cars available to match my Car Max warranty rate of 40 dollars a day when the average rate to rent a car is 28 dollars a day in Austin - Also did not like the 150 mile daily limit on the contract. I was not able to travel to Waco for my job- and felt like they should have been upfront about that - my rental was a 2016 4 cylinder Nissan Altima - Enterprize and the CarMax warranty company need to come to an agreement so the rental fee is covered -100 percent not charging 11 dollars a day to the consumer-
Everything went off without a hitch. It was streamlined and quick. Car was clean. Can't ask for much more than that.
Had a great rental & great customer service!!! Appointment was at 1:30 pm & was out of there by 2:00pm. Thanks Enterprise for your service
Great experience, the service was great. The best car rental business and location that I have experienced.
I scheduled my reservation online, so easy & convenient. The day I picked up my rental car the transaction was quick & friendly & I was on my way. You guys provide Outstanding Customer Service!!! I received same speedy, excellent service when I returned the car.
I rented a car nearly two months in advance. My flight was two hours late and when I arrived at Advantage, I was told my rental had been canceled but that they would offer me another car at $30 more per day. This was a classic bait and switch. I have rented cars from many other companies that when I called to let them know I was late, said I didn't need to call since reputable car companies give renters a long grace period. Obviously Advantage is not reputable nor reliable. When I asked to speak with a supervisor the gal behind the counter threatened to call security on me! Then went and hid in the office.
I rent frequently for work travel across Texas. As with most Enterprise locations (and rental companies in general), you usually have to wait in line, it seems like there's never enough staff to get you to your car right as you walk in. I only had to wait for about 5 minutes though. I had a very pleasant experience. The only other downside to this location is that the cars are stacked in lanes (since it's housed in the bottom level of a parking deck, they have limited space) so the car at the front of the line usually seems to be the one you get for you respective class. The past few cars that I've gotten have been my favorites (Brand new Mazda 3 and brand new Nissan Maxima) but I could see where this could be a problem if you didn't want the car at the front of the lane.Overall, the staff is always friendly here, the cars seems to be newer with lower milage, and the service is usually prompt. I've only had to wait for extended periods a few times.
The van was 400.00 dollars for 4 days. Could not return on Sunday as the shop closed at 2pm on Saturday. The van was not clean or freshly washed or vacuumed. Shoe polish and filthy on the windows. Used pack of cigarettes my Son found in the back seat area. Bad experience over all.
Was quoted a 5-day rental rate of 330.00 when I made my travel reservation via my corporate travel agency. Flight out was canceled 3 times and the travel agency changed my 5 day rental to a 4 day rental. National took that opportunity to double my rental rate - for fewer days - and bill me a total of $664.00. Upon questioning this on the phone, I was told they could do nothing because that's their policy. My policy is to never rent from them again.