2568 Old Alabama Rd, Austell, GA 30168
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Horrible experience. I was rear-ended and my car was totaled, I never chose to deal with Copart, my insurance company had Copart hold my car so I could recover my items. I called Copart on Thursday, May 14th and was told I had 2 weeks to recover my items. I arrived on Wednesday, May 20th and my car was loaded onto a truck heading to Gainesville at 9am. I barely made it in time to recover my items and I arrived 4 business days after being promised I had 2 weeks. The workers were idiotic D-bags. They judge everyone that comes through the door and they don't know anything about your situation. The man at the front desk had a conversation with his coworkers (right in front of me) regarding the info coming through his walkie-talkie. The men in the back of the lot could not find my car and the man at the front desk was discussing his being worried about having to face me to give me the news. I had been calm about it but that's a good way to light a fire inside someone. They found it just in time but when my car was pulled up, I got more bad news. I was heading to my storage unit when my car was totaled so I had my snow clothes, winter clothes and extra pillows in the trunk of my car. My trunk no longer closed after being crushed by the giant Ram truck that hit me so I moved all of my belongings inside my car. When Copart pulled my car up, I found that all of my things had been carelessly thrown back into my ajar trunk. This was May 1-May 20 so remember all those awesome thunder storms here in GA,? Well my stuff was rained on then heated to 80 degrees then rained on repeatedly. My stuff was ruined. Thanks for caring Copart. I know "you're the busiest location." Totally don't care, you suck.