I referred a friend to the Aurora location and he met with Scott. Please steer clear of Care Clinics. Very unprofessional evaluators and the Director Stan is no help whatsoever. Evaluator did not listen to the client, wrote in inaccurate description and omitted important information on the evaluation. When director Stan was asked about the errors and omissions and presented with consistent facts from the police report director refused to admit any fault or work with client AND then told to go elsewhere. Stan refused a second evaluation (client would have paid again!!)This facility has one goal, and that is to get your money and recommend services to their facility. They will not listen to you and they do not care about their clients. I expect the Director will respond to this review with a very different version and make excuses for his staff (read these reviews on Lake Street location). This makes me sad to know people who represent themselves as professionals hold such little regard for customer satisfaction. This facility will not treat you fairly or see you as an individual. Not only will they do an "evaluation" and slaughter the description of events, they have a protocol to assign mandatory classes if any arrest has been made and will place their label on you regardless. Do yourself a favor, pay a little more and seek out a reputable facility. This place is cheap and you get what you pay for. Go to a counceling center instead. They will care more about your individual needs and see you as a person & actually provide the help you need. Sidenote: Louis who I spoke with at Care Center is very nice & professional! She needs to take Stan's job. She has very good customer service skills and seems to really care about people.
Too many uncaring staff members. I received service at health clinic, eye doctor, emergency room, physical therapy and comprehensive work therapy. T…
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If there was choice to not put atleast one star I would definitely chose that one they leave you die here they don't care about health they staff are always on break and gossiping
I LOVE this center. We have our family counseling, and individual counseling here. They have tons of extra group therapy sessions that are helpful to patients and spouses. They also do family events and help in every way they can. This clinic is vital to helping Vets recover and or seek help. I have looked for a place this vested in recovery for 10 years.
I had a spectacular experience with Care Clinics in Aurora. I was arrested for a DUI many years ago and I thought that it was behind me until I got a notice from the state that they were going to revoke my driver's license. I searched for a place to help get my driver's license back. I found Care Clinics was qualified to perform the required DUI evaluation. I spoke with the receptionist Crystal and she was very friendly and answered all of my questions. I was in a dire need of a late evening appointment due to my profession. She set me up with Scott for an appointment at 8:00 p.m. to help me not miss any work. I found this unbelievable to get an appointment that late. I also found a coupon on their website and asked if I could use that for my appointment and she said yes. Crystal gave me a list of documents to obtain and I was able to locate all the necessary information. I talked to my old attorney about my arrest report and told him what happened. The attorney knew of Care Clinics so I thought that was good as well. I arrived for my appointment 15 minutes late but Scott was gracious about the late arrival. Scott interviewed me for about an hour and was very helpful about the process to get my license back. I had to do the DUI class and go to counseling. Since time was of the essence I was able to do group counseling which was pretty cheap compared to some other places I called. The group counseling was great only 8 or 10 of us in the group. I found that there were other professionals in the group and it really helped me. I was really amazed at the information I was given about alcohol. I did not think my drinking was excessive or even needed to change but I learned that alcohol in small amounts was okay but excessive drinking was not only dangerous it was damaging my liver! Scott was one of my group leaders and he listened to our concerns, problems, and complaints about court and hoops we were jumping through just to get our license back. During one of the sessions we talked about how alcohol effected our families and one of our members broke down in group it was pretty intense but Scott pointed out to him he was changing and that in a previous session his wife told him how happy she was that he stopped drinking. I think it says about a place and staff members that you feel safe to be open and honest during these sessions. I could tell that the group member was relieved and did acknowledge he was changing. I was also in the DUI education group and Peggy was the best! She was a social worker as well and made us all feel very comfortable. Peggy taught us all about the DUI laws, the effects alcohol had on our bodies, how alcohol and drugs affects are driving skills, and how you could get a DUI on prescription medication. Scott then prepared me for my hearing which was such a relief because I just didn't know what to expect. Scott informed me that I needed to memorize my drinking history and not to make any mistakes. Scott also told me that I needed to be able to accurately inform the hearing officer what my problem was, what did I learn, and what changes I made to stop another DUI arrest. Well the big day arrived and I was nervous but what I learned at Care Clinics helped me get a driving permit on the first hearing. It took about 1 month to get all of my requirements completed which helped immensely since I was getting rides from family, friends, and neighbors. I really believe that you should give credit were credit is due at that is for Care Clinics and all of their wonderful staff. If I had any family or friends in need of alcohol or drug counseling I would tell them to go to Care Clinics!
I went to the VA office to set up health insurance for myself after getting out of the military. When I first came in to the building, I was greeted by a man at the front desk, who seemed friendly enough. I was told that I had two people in front of me, so I sat down and waited. Then I waited some more and waited some more, until I eventually just left. I don't know how many workers they have there, but I waited an hour and a half behind only two people and never got helped. I also never was told, "Sorry about the wait" or "Someone should be able to help you shortly". I just patiently waited until I gave up. I am now under the assumption that I was in the wrong building because I am a veteran, but they did nothing to help me. I'm pretty sure it was just an old men's social club since all the old guys acted like buddies talking about random, inconsequential information. I would recommend going to any other office that would help because there is no way you could possibly wait any longer with only two people in front of you. At worst, the other offices are equally as bad. I'll just figure out the information on my own now.
Driver License ReinstatementI went to Care Clinics to get my driver's license reinstated following a DUI revocation. This place was great! I think the most important thing about this place is the staff. Can you believe that a REAL person answers the phone every time! They really want to help you get your license back. The fees were really low, a friend of mine paid twice what I paid at some other place and he didn't even get his license back! I learned I needed to change my drinking so I didn't get another DUI arrest. The counseling really helped because after I changed my drinking I noticed that I felt better and my relationship with my boyfriend got better! If you want to get better go to Care Clinics!