Shell Gas Station in Aurora, IL

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Helpful Reviews 
Godings Marathon
Sharleen P. rated

The last three times I have had my truck serviced at Godings, I have had bad service. The first occasion of the bad service was when Mike stated he could do the work, so I would drop it off, then he called and said he couldn't do it that day, which happened two days in a row. Again with next repair, he couldn't seem to find the correct exhaust sysstem and yet insisted that he could, only to have me bring the truck back leave it and then be told nope the exhaust he ordered wasn't right and he finally admitted that he couldn't seem to find it. After all that, I decided ok, I will still take my truck there because he used to provide decent service. I needed another repair done months later so called him. He gave a day they could start the work and when it would be finished. Well, low and behold they didn't start on it after having it for four days. Then I had to call to force them to get going on it and continually call for another three business days including another weekend for them to get it finished. So because I needed my truck back after them having it for over a week and two weekends and I had to start calling everyday after four business days and one weekend, Mike decided he would only take cash. Maybe he decided he didn't want to report the $2100 dollar bill on his taxes and needed a little extra cash in his pocket. Yes, they used to be good, but it seems that unless you can just leave your vehicle there for days or weeks on end, I don't recommend you go there for even a oil change. His mechanic can't work late or Saturday to keep up and get the work done and evidently they don't feel the need to hire another mechanic that can. Possibly Mike just doesn't know how to run his business anymore. He seems to be the type that he feels no one can anything as well as him, so he doesn't delegate anything and then can't keep up with part ordering etc. So if you don't mind waiting and waiting for a simple or major repair then go ahead and take your vehicle there, but if you need something done for sure on time, you might want to check out the other local mechanics.

Dupage Marathon Oil Inc
pennywatcher rated
Good prices, but evasive, wise...

Good prices, but evasive, wiseacre clerk had extremely disrespectful attitude when asked why pump wouldn't run credit card, more intent on smirking to his friend than assisting customer. I've regularly shopped here, used the same pump, same card with no problem. Not anymore. Will take my business to Thornton's a few hundred feet away.UPDATE: After speaking with the station manager about 16 hours later, I learned that the disrespectful clerk had been advised by management not to approve any cards through the pump because he was new staff. Fine. Why didn't this kid just tell me that rather than give me an evasive "just because" answer and smirking, leading me to wonder if he might be pulling a credit scam??? Manager said it wouldn't happen again. I hope not. What ever happened to customer service, let alone GOOD customer service???