Owners, family employees and most of the staff are not very welcoming nor friendly -- ie, customer service is non-existent. The only friendly and helpful staff sales rep is no longer working there. Owner./gunsmith lacks any sense of customer service and ethical behavior for the products sold and (un)supported. Range is okay, but range master also needs lesson on customer service and attitude. Avoid this place, especially since RKA Guns is not that far and operates at the complete other end of the spectrum.
Love shooting at this place. Literally is right around the corner from me. Now I don't have to drive 40 to mega sports for crappy service and long r…
Okay guys. I have not bought a weapon from this dealer....YET! But my daughter took me to this range TODAY to shoot our weapons and I had the BEST experience of most ranges I've been to. Upon entering the store, SURE, the staff give you the once over. Hell, I would too until I know who you are and what you're here for. Hey they have customers entering their store carrying guns. I wouldn't be lovee dovee either. But once we were finished in the range EVERY sales person took their time to talk and smile with my daughter and me. Thanks Glenn and happy anniversary. So I can't account for most peoples bad experience with these guys but our time spent in JR's.....we'll do it again and take my son and wife.
If I told my best friend about this place, I'd say: STAY AWAY FROM THIS PLACE! I have told everyone that listens that this place does not want your business. I told the owner I was retired now and I am taking up target shooting again. I said I would probably buy a few weapons from him. The second weapon I bought had a problem, and to make a long story short, he told me it was now my property and tough luck you get it fixed! So I sent it back to the manufacture, they 'fixed it' and said 'it is now a straight shooting gun'. I drove to Mega Sports in Plainfield to shoot my newly fixed gun set the target at 15 ft. and missed the first two shots. The third shot ricocheted off the steel bar then off the wall and hit me in the left temple. So now I have a piece of sh1t gun in my drawer from jr sports as a reminder. It's better to drive to Plainfield to shoot in a a/c range than go to my local store to buy crap that wants to kill me.
They refused to help me do a ffl transfer and gave me a run around and I won't do any buisness there again they are unhelpful and unfriendly.