The owner (Walter) was not friendly from the start, he was just there. Very unprofessional!I have been in customer service for 31 years of my life. I have managed over 55 employees for more than 12 years of my professional carrier and was treated extremely poor by the owner "Walter" (Not Manager) of this organization today. I went in for an oil change and proceeded on with the free car wash after. During my (weekly) car wash I noticed my side mirror bent back abnormally and couldn't do anything but watch and proceed through. After showing the damage to Walter he stated "This didnt happen here" lets go look for the damaged piece in the wash. After the 3 of us found the exact match of the broken pieces , Walter went inside and Jose (great service manager) said sorry I will try to glue it back in place. Walter was extremely rude trying to deny responsibility of the entire situation after knowing that his wash damaged my mirror. All I asked for was him to get me a new mirror that I would install (not glued back together) and he through me to the curb. I asked him three times before I left his establishment to please be rational about my fair request with his acknowledged damage on my behalf and he said it wasn't his problem. This is poor customer service in my opinion on basic principle. One star is stating too much and is the only way I could post. Wayne
From Business: Our concept is called a “Flex Service Car Wash.” This is a concept that allows us to offer all the quality services of a traditional full service car wash along w…
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(Watch for your nice Rims after wash)Worse car wash I have ever been. Took my Mercedes for wash and when came out the car was still dirty and all of my tire rims were scratched with metal. They came out bad AMG rims are expensive to repair. Called the manager and he denied and told me I have these scratches before somewhere else. He was So rude. Did not even want to listen to me.
Fast and friendly service :) Always do an awsome job on my vehicles
DO NOT USE THIS PLACE. They are not accountable. They can take a reservation, they can not keep a reservation. They work when they want. A Day job may take many days instead.