Augusta Fuel Company

Delivered fuel to the wrong house . knew they did it and left without contacting anyone when i came back 5 days later found the slip on the door and it took them another 3 weeks before they started the cleanup . would never use them for oil delivery you never know if they are going to leave a mess and never say anything .

My husband and I have been customers for years. We ordered propane last week and my husband told them that we are completely out of propane.

Today, we received our fuel delivery but cannot use it. That's because the delivery person left it unhooked. We were charged for the full delivery but couldn't use it. We were offered the "leak test" for an additional 75 dollars. No thanks, I thought my husband made it clear that we were completely out when we ordered. I do understand that it's the law to do a leak test, but it would have been nice to let us know when we informed them that we were out.

Still, according to the receipt, only 43 gallons were delivered. It's a 60 gallon tank, so how are they so sure it really was empty? That's rather odd.

Furthermore, the person we spoke to on the phone was rude and unhelpful. So, we are done with AFC.

We switched to a different fuel company in the area.

The prior reviews are old. I have been a customer for almost 4 years and have not had any issues. They are prompt and very courteous. I recently had an additional heat source installed and they were great!

Good to work with. the best quote on a new installation. the service guy was good, They gave some free stuff for a new customer.They seem to have their act in gear.

If I could give no stars, I would. Horrible horrible customer service, snarky, snide people when you call for anything. They brag about their customer service and it's a joke. RUN, DO NOT WALK away from this company

Be absolutely certain that you get a fee structure quote from this company before hiring them. I was charged a total of $270.00 for a few minutes over an hours' work to repair a bathtub faucet. $60.00 of which was for a diagnostic fee. Who knew a faucet that couldn't be shut off required a diagnostic fee?