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4 Northern AveAugusta, ME 04330Map & Directions
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Fax: (207) 623-4677
TollFree: (800) 480-2326
Toll Free: (800) 480-2326
Augusta Fuel & Plumbing
Augusta Fuel Co
Augusta Fuel Company
Services: Drain Cleaning
Delivered fuel to the wrong house . knew they did it and left without contacting anyone when i came back 5 days later found the slip on the door and it took them another 3 weeks before they started the cleanup . would never use them for oil delivery you never know if they are going to leave a mess and never say anything .
My husband and I have been customers for years. We ordered propane last week and my husband told them that we are completely out of propane.
Today, we received our fuel delivery but cannot use it. That's because the delivery person left it unhooked. We were charged for the full delivery but couldn't use it. We were offered the "leak test" for an additional 75 dollars. No thanks, I thought my husband made it clear that we were completely out when we ordered. I do understand that it's the law to do a leak test, but it would have been nice to let us know when we informed them that we were out.
Still, according to the receipt, only 43 gallons were delivered. It's a 60 gallon tank, so how are they so sure it really was empty? That's rather odd.
Furthermore, the person we spoke to on the phone was rude and unhelpful. So, we are done with AFC.
We switched to a different fuel company in the area.
Be absolutely certain that you get a fee structure quote from this company before hiring them. I was charged a total of $270.00 for a few minutes over an hours' work to repair a bathtub faucet. $60.00 of which was for a diagnostic fee. Who knew a faucet that couldn't be shut off required a diagnostic fee?
12/06/2011Provided by Citysearch -
If anyone in the Augusta area needs home heating oil I do not suggest getting it from Augusta Fuel Company. Poor management, lack of customer service skills, and their ability to disrespect customers is appalling. I pay for a service and I expect to get it (that's not asking too much). Mistakes happen in every business, human error is unavoidable, but it is the company's responsibility to make things right. Customer service certainly is not one of this company's strengths, we were spoken to rudely and unprofessionally, as if we were lying about the absence of oil in our tank that they claimed was there.
Bottom line, I'm not going to pay for oil that is not in my tank, it's unfortunate that this oil is unaccounted for, but in all honesty, it is not my problem. It has been over a week, and this issue has not been resolved. They are more focused on finding the oil (which they misplaced) rather than satisfying their customer. I understand it's business and that is a lot of money they have misplaced, but they will find the oil, they will never satisfy this customer.
A Very Dissatisfied Customer