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Please contact the business for updated hours/services due to the COVID-19 advisory.

General Info
Augusta Fuel Company provides air conditioning and refrigeration services. The company manufactures products to be used as fuel stabilizers that prevent the formation of gums and sludge. It offers portable combustion analyzers that are used in gas utility and weatherization applications. The company provides heating services through radiant and steam systems to commercial and residential business units. It has a staff of trained technicians that provides customer assistance services. The company provides plumbing, heating, installation and quality control services. In addition, the company conducts workshops and seminars and manufacturers training and in-house courses. The company also offers liquid propane gas that is used in cooking, heating and drying of clothes.
Hours
Regular Hours
Mon - Fri:
Extra Phones

Fax: (207) 623-4677

TollFree: (800) 480-2326

Toll Free: (800) 480-2326

Services/Products
  • Drain Cleaning
Brands
Kerosene, air conditioning
Payment method
master card, visa
AKA

Augusta Fuel & Plumbing

Augusta Fuel Co

Augusta Fuel Company

Categories
Plumbers, Air Conditioning Contractors & Systems, Electricians, Geothermal Heating & Cooling Contractors, Heating Contractors & Specialties, Major Appliances, Plumbing, Drains & Sewer Consultants, Plumbing-Drain & Sewer Cleaning, Sewer Cleaners & Repairers, Solar Energy Equipment & Systems-Dealers
Other Information

Parking: Lot

Services: Drain Cleaning

Reviews

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Mike M.

02/10/2020

Overall
Expertise
Professionalism
Promptness

Delivered fuel to the wrong house . knew they did it and left without contacting anyone when i came back 5 days later found the slip on the door and it took them another 3 weeks before they started the cleanup . would never use them for oil delivery you never know if they are going to leave a mess and never say anything .

SG
Stephanie G.

01/02/2020

Overall
Expertise
Professionalism
Promptness

My husband and I have been customers for years. We ordered propane last week and my husband told them that we are completely out of propane.

Today, we received our fuel delivery but cannot use it. That's because the delivery person left it unhooked. We were charged for the full delivery but couldn't use it. We were offered the "leak test" for an additional 75 dollars. No thanks, I thought my husband made it clear that we were completely out when we ordered. I do understand that it's the law to do a leak test, but it would have been nice to let us know when we informed them that we were out.

Still, according to the receipt, only 43 gallons were delivered. It's a 60 gallon tank, so how are they so sure it really was empty? That's rather odd.

Furthermore, the person we spoke to on the phone was rude and unhelpful. So, we are done with AFC.

We switched to a different fuel company in the area.

Review ImageReview ImageReview Image
LP
Linda P.

12/01/2017

Overall
Expertise
Professionalism
Promptness

The prior reviews are old. I have been a customer for almost 4 years and have not had any issues. They are prompt and very courteous. I recently had an additional heat source installed and they were great!

Virginia S.

08/25/2015

Overall

Good to work with. the best quote on a new installation. the service guy was good, They gave some free stuff for a new customer.They seem to have their act in gear.

ND
Nancy D.

06/11/2014

Overall

If I could give no stars, I would. Horrible horrible customer service, snarky, snide people when you call for anything. They brag about their customer service and it's a joke. RUN, DO NOT WALK away from this company

paul.marquis.90

08/09/2012

Overall
Be absolutely certain that you...

Be absolutely certain that you get a fee structure quote from this company before hiring them. I was charged a total of $270.00 for a few minutes over an hours' work to repair a bathtub faucet. $60.00 of which was for a diagnostic fee. Who knew a faucet that couldn't be shut off required a diagnostic fee?

AT23

12/06/2011

Provided by Citysearch - 
Overall
Unfortunate Experience

If anyone in the Augusta area needs home heating oil I do not suggest getting it from Augusta Fuel Company. Poor management, lack of customer service skills, and their ability to disrespect customers is appalling. I pay for a service and I expect to get it (that's not asking too much). Mistakes happen in every business, human error is unavoidable, but it is the company's responsibility to make things right. Customer service certainly is not one of this company's strengths, we were spoken to rudely and unprofessionally, as if we were lying about the absence of oil in our tank that they claimed was there.
Bottom line, I'm not going to pay for oil that is not in my tank, it's unfortunate that this oil is unaccounted for, but in all honesty, it is not my problem. It has been over a week, and this issue has not been resolved. They are more focused on finding the oil (which they misplaced) rather than satisfying their customer. I understand it's business and that is a lot of money they have misplaced, but they will find the oil, they will never satisfy this customer.


Sincerely ,
A Very Dissatisfied Customer