I carried one of my very nice shirts to be cleaned and pressed. I returned to pickup my shirt and the collar had been scorched, resulting in two holes burnt in the collar. When I ask the owner what he was going to do about it, he simply said NOTHING. I would not recommend this cleaners for cleaning shop rags!!!!
1552 Gordon HwyAugusta, GA 30906
awesome service, helpful staff, always clean!
Very poor service management and cleaning! DON'T GO THERE! !! THEY LOST MY CLOTHES. ..I put my clothes in the 1 hour on Peach Orchard road and they did not have all of my clothes when I went to pick up 3 days later. ..I had to end up driving all the way to Washington road to get the rest of my clothes. ..spoke to the manager about some refund and he refused. ..started talking about how the dry cleaning business wasn't making much money. ...thank goodness they didn't damage my clothes. ..go at your own risk but, beware! You will not recoup any money if your clothes end up damaged
Prompt service and genuine concern for customer satisfaction.
I really like this place. Very close to Fort Gordon and the Staff is super nice. I am very pleased with the work they do and the prices are reasonable.
Back in November, I dropped off two suits and six ties for cleaning.When I got my items back, I was a little dismayed by Mama Ellen's heavy-handedness. Each item came back with a tag, but each tag was affixed to the item of clothing with three heavy-duty staples. I've never seen a dry cleaner use such thick staples, nor have I ever seen a cleaner use so many on a single tag. The staples tore small holes in some of my items.However, my main issue is with the complete destruction of one of my two-piece suits.Rather than ask for compensation for the retail, replacement, or fair market value of the suit, I simply asked that the owner, Ed Harrell, fulfill the terms printed on the back of the receipt: Compensate the customer for 10 times the value of the service performed. Mama Ellen's is a self-admitted "discount" dry cleaner, so I wasn't asking for very much.When I initially pointed out the damage to Mr. Harrell, he flatly denied that there were any visible imperfections. He continued to deny everything until his wife, Angelica Harrell, pointed out the damage. (She is the "Operations Manager" of this business.) Mr. Harrell sheepishly admitted to me that his cataracts prevented him from seeing anything clearly. While I sympathize with his health problems, I would have appreciated a little more honesty.Mr. Harrell then claimed that he had never before seen a suit damaged like this. He continued to make such denials until his wife claimed otherwise, at which point he admitted that he had very little to do with the day-to-day running of the business. He also admitted that he didn't know too much about dry cleaning, and that that was why he didn't understand how my suit had been damaged.Mr. Harrell then suggested that I seemed like a smooth-talking "scammer" who was there to cheat him out of his money. I asked him if he was really calling me a scammer. He said no, and he tried to explain that he didn't mean to call me a scammer. He just thought that, given the claims I was making, I could have been a scammer. I let that issue go.Mr. Harrell defeatedly launched into various stories about his divorce from his now ex-wife, his previous bankruptcies, and his narrow profit margins. And while I again sympathize with the problems he has had in his life, Mr. Harrell used these stories as a way of explaining why he was not going to give me any of the compensation I was entitled to.After about a half hour, I needed to return to work, and I left empty handed, save for a refund on the price of cleaning one suit -- ten times less than what I was entitled to under the compensation schedule printed on the back of my receipt.Beware. There are better cleaners in town; I recommend Silverstein's.
Great Laundromat! Huge Washers and Dryers. Helpful, Friendly staff