I've done business with Jay's for years going back to when they were downtown before moving to Washington Road! They have "ALWAYS" treated me and my family with the utmost respect and kindness! I read some of the other reviews and I'm trying to figure out who they are talking about! Knowing Doug and Vera for as long as I have I'm thinking it may have went sideways on the customer's part and not them! The Bible says a good name is worth more than silver and gold that's Jay's! As far as price they have always given me a discounted sales price! And I too rented a band instrument from them for my son who plays drums sax and trumpet and I was floored when they told me how much it was going to be compared to what the school and other music stores was asking to rent ! The rental price was so low I was like,"YES WE CAN"! Since I've known them for so long I really consider them family though they are Caucasian (white) and I am Negro (black)! You can't find better people! Lastly I will say that the Bible says to tell a lie on someone else is the same as committing murder or killing them! Proof positive if you lie on someone and ruin their reputation and they lose their livelihood then......!!!!!!!!!!
The place is a mess when you walk in - it looks like it's been ransacked. I've been in there twice this year, and both times everyone there is so unfriendly. How is this business still around?? I won't be back again!
I called up to this store earlier this week to inquire about an instrument for my daughter's band class, and when I asked about pricing, WOW was the guy rude! I couldn't believe how unfriendly he was - and he claimed to be the owner!! He made me feel like I was actually inconveniencing him by wanting to buy something. I like to support local businesses whenever possible, but I'd rather buy online then deal with this guy. No thanks.
Center Stage is my go-to music supply store. They have great inventory, competitive pricing, and knowledgeable and helpful staff. I've purchased two Taylors from them in the last 6 months and they are wonderful instruments.