3899 Washington Rd, Augusta, GA 30907
Phone: (706) 869-0562
Phone: (706) 955-7405
Fax: (706) 955-7458
TollFree: (888) 792-8588
This is the worst experience I have ever had with a "professional" service. Starting with the exam. The prescription was all wrong when I went to pick up my glasses and I had to be sent back to the Dr. He tried to blame it on some phantom medical condition even though I assured him that I didn't contract any illnesses in the time between the exam and picking up my glasses.
Then a few weeks after picking up the glasses the nose piece fell off. Just recently one lense separated from the frame and I was told, "it is 2 months past the warranty." Which it really isn't if you count when I actually received the right prescription. Then they said they would take 20% off new frames as they don't carry mine anymore.
I left and will spread the word not to use them!
They were great. Told me things about my old glasses I didn't know and have me the best new glasses. Got two for the price of one! The gentle David who helped me was the best!! He was so nice and helpful and never left my side bc I was new to the company and made me feel appreciated and feel as if I were the only customer there. The opthometrist was so nice and great also. They were all nice. Thank you all for a great experience. I work retail and customer service and that was great customer service.
We went to Stanton Optical and from the very beginning, told them that we wanted an eye exam for the express purpose of ordering eyeglasses online. A the very end of the process my wife asked for the segment height as this is a necessary measurement for ordering glasses. She was told that they do not give that out to people because they would order them online and get substandard products. She asked for the manager and the manager stated that the girl at the counter was new and should not have told her that. At that point we simply left. I own a business in the next block and have for 20 years. I will not ever set foot in Stanton Optical, nor will I ever recommend them to anyone.
06/27/2011Provided by Citysearch -
My son has myopia and always looses his glasses at school, on the way to school, on the way home, even at home! I cant tell you how aggrevating it is to constantly have to go back to the optical store. However, Stanton Optical makes that mission much less like one and more like a satisfying safety blanket. They are always quick with the turn around, and have some great discounts. The staff are so friendly and helpful; they even know my sons name now. I'm really happy I have to have them around. Ask for Jessica, she's incredibly helpful.