3025 Washington Rd, Augusta, GA 30907
They don't have a lot of cars on the lot, but they had just what I wanted when I rented one last week. The car was just a couple of minutes late being ready, but was freshly washed. The staff were friendly and professional. Return was very quick and easy.
Wish I could give them a MINUS STAR!! Selection was terrible. Service and friendliness of staff was even worse. Manager did not even speak to customers as he walked by. Also, it took over 30 minutes for the rental car, a very simple process, to be completed; this could be due to the several staff members who always seem to be sitting in the back of the office, looking up at the crowd of customers in the lobby, then ducking their heads down in an attempt to avoid eye contact. The level of service at this Enterprise location is SIGNIFICANTLY less than any other location where I have ever rented.
Could only give them 1 star for service because they did pick me up. But lets start on why they are the worst rental car store in the CSRA. First, I was supposed to have a premium rental. They had premium class vehicles on ground but could NOT locate the keys to certain vehicles??? What type of business had THAT problem?? So they offered me a smaller class car, which was totally out of line and still had to look for keys for those within the personnel and their store!! Then the vehicle they gave me was NOT clean and discovered later that it DID NOT have washer fluid!! These things are supposed to be the basics aren't they?? Please people pick another place that's more business-like and definitely MORE ORGANIZED!