Waited 45 minutes on the phone to schedule an appt. for my headrest dvd players to be installed into by van. Once the guy finally came back to the phone I explained what I wanted and where I had purchased them from. He said no problem and put me on the books. Go there that weekend to do so and wait an hour before they tell me that they cannot install them because I purchased them from Wal-mart. Ok I said fine let me buy some from here so I can just get them installed today still since we are leaving on a family trip with our 4 kids. Oh sorry ma'am, we don't sell those here in the store. Really?! I told them over the phone where I purchased them from and then again when I got there an hour before they decided to inform me that the general manager no longer permits them to install anything from other stores. Horrible customer service and apparently no one listens when you talk. Tried to speak with someone about everything and the manager could have cared less.
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Uses cheap/fragile materials and overcharges for services.
Very bad business to serve the public..No training in customer service.....
My constant life saver! They have fixed my iPhone 5c, Galaxy S5, and LG G2. They are amazing and price is lower then our insurance deductible:)
I am a digital consultant so my phone is vital to my job. I took it in, they fixed the screen, great customer service and on-time delivery. I am very pleased.
Very unprofessional customer service. Geek squad hung up on is twice, Not to mention we purchased two TVs that did not work within two days. Bought our first TV (39' insigma) returned next day because it kept turning off. Purchased a 32' smart TV Panasonic (better brand.. Better TV right?!) Wrong! Netflix would not work ( tried trouble shooting, updating everything etc. My husband is a computer nerd so its not like we just didn't know what we were doing) Needless to say after two TVs purchased within two days we are on our way back to return this one as well.
they told me my phone wasn't fixable well i took it to someone else and they fixed it so i am using my phone again these guys suck don't use them they tried to get me to buy one of their phones
I would never use this business again, i took my phone to have the front glass replaced, there was a 1/2" scratch on the glass, When i received the phone back, there was a 3" scratch in the middle of the screen. So i paid $150 for them to give me a bigger scratch on my phone than i already had.
The OWNER convinced me to buy this really crappy, overpriced cell phone cover even though I wanted to get an Otterbox. I came back in the next day because I didn't like the case & it was defective & he refused to do anything about it. He even saw that the case was defective & said that meant "he couldn't resell it" so he wouldn't take it back. Absolutely terrible.
My Lenovo tablet stopped working. So I took the cover off to see if the battery was damaged. I saw no damage to the battery. I took it Best Buy to have them check it out and see what they could do. The Geek Squad told me I voided the warranty because I removed the cover. If that's the case I guess removing the cover to put in a SIM card will also void my warranty. The manual explains how to remove the cover and battery, meaning that is user maintance.