Do not use this company We also paid for next day shipping and did not receive ordered worms for over a week, no contact from the company, when we tried to reach out to them they just explained that they had to enter the credit card information manually and since they didn't ship on Fri-Sun is the reason our product didn't arrive until Wednesday ... poor customer service and overcharge for shipping. The product did eventually arrive and met expectations is only reason they get 2 stars instead of 1
Horrible costumer service! I ordered crickets and superworms on a Monday, payed for next day shipping, so expected them to arrive Tuesday. Come Wednesday, no package, and no email saying it was shipped. So I emailed their company, asking for a cancellation and refund. The email I got back from Cathy Ghann was very rude. Lots of full caps words, red lettering, italics and underlines. Very abrupt and rude wording. Treating me like I was stupid. They said that they couldn't cancel or refund because it had shipped, just on Tuesday, not Monday. This is because I ordered after 12 noon on Monday. They also told me that they did send a shipping conformation email, and I should check my spam folder. I checked it, and no email at all. Yes, I had not not looked at their shipping policies, but it was not in an easy, visibly accessible location to look over. And it is not my fault that I never received a shipping conformation email. They could have handled the situation much better, simply telling me of the situation, rather than belittling me, and treating me like I was an idiot.
I ordered 2,000 crickets on a Saturday and was supposed to ship on Monday but instead I got a call from a lady saying that it was too cold to ship the crickets and that if they did ship them then they would all more than likely die. I think that was great customer service to do that because I would have been out around $40 because their are no refunds with the shipping I selected. I appreciate that they were so nice and friendly and took the time out of her day to do that and explain everything! Thank you so much and I will be a returning customer for sure!
My Emperor Scorpion just presented my with scorplings and I needed pinhead crickets. Ghann's was able to offer me a reasonable quantity and I can pick them up since I live in their area. I am very happy!
you just don t get better than Ghann's for crickets being shipped alive and well. Questions that you ask them are answered promptly...I surely see why SO MANY places use Ghann's are their sole supplier for their animals. Quality from start to finish.