Home Safety Research
1241 E Main St, Auburn, WA 98002
04/02/2012Provided by Citysearch -
We have been with HSR for over a year and have had nothing but great customer service from them. We are senior citizens and security is so important to us. I feel so safe at night when I climb into bed knowing that the house is locked tight and secured by HSR. If anything should happen, I know we will receive a live voice over our system speaker to help us get fast and reliable assistance if necessary. Safety wise, my husband has health issues so if I have to leave him home alone for any period of time, I make sure he wears the HSR alert button around his neck so he can always get fast and reliable help in case of an emergency.
Thank heavens we have not had to deal with an emergency in our home, requiring the services of HSR. I must admit, however, I did overcook and burn something in the oven one time which set off the HSR smoke detector and hence a call from HSR. Very reliable company.
03/29/2011Provided by Citysearch -
My mom bought a 5 year monitoring contract from this company and paid for it in advance.
About a year into the contract she became terminally ill and had to move. She also, in this time frame, sold the house.
They refused to provide a pro-rated refund for the 4 years of monitoring she paid for but cannot/will not be using.
This kind of business practice is unethical at best. These folks preyed on a senior citizen. RUN don't walk away from this company.
We just got this system and we love it. The sales person that came out was personable, friendly and very easy to understand. We like the system because you can have it on when you are home and away. Not only does it have burglary protection, it has medical and fire as well.
I am happy that my family will be safe!
My family has had a security system from Home Safety for years, and most of our extended family now has their system as well. We couldn't be happier with how the system works, very easy to use and they explain everything. Very personal customer service and they are very informative. We have tried an ADT system and it didn't compare to this at all-we feel safe and secure every time we activate the alarm, whether we're home or out of town. The voice response system is a huge comfort! This place is great and we highly recommend them!
And to the person who left the other review..maybe you should try calling them and getting the facts. They won't just send you everything for free you have to hear about their product in return. Obviously you couldn't be too concerned if you've been doing the same thing for 5 years and expecting different results.