Bucky's Auburn/Kent

Awesome Team here They took great care of my car that had multiple issues To Seth & his Team thank you so much

I FOLLOWED Wally the manager from Midway to here, He knows his stuff and talks like a real person not from a training book. good at explaining things at my level

My car was over-heating, Bucky's said I needed a new radiator. That didn't fix it, my first 20 minute drive I was over-heating again. I paid Bucky's $350 to not fix my car. That never feels good.

I needed to get my timing belt done and they did it for over 500 less then the dealership and were super nice to me then replace my headlight bulb for free. Trish even gave me a ride all the way home!

Comments: I wanted to write about the service I received on April 3rd and

April 6th at the Auburn/Kent location. I have to say that I am not a fan of

Bucky\'s having been only once, and I did not get the kind of service I was

hoping for at other locations. Friends and family said that Bucky\'s is the

worst place to take your car to. I decided to try Bucky\'s once more only

because my regular mechanic was not able to do the necessary repairs quickly

for me. They suggested Bucky\'s and expressed that they often buy parts and

the mechanics are really good, They said they trusted this location. I

agreed having reservations.. When I spoke with Trish over the phone, I was

delighted with her friendly voice, and I was also impressed not only with

her customer service but how knowledgeable she was! Trish is an ASSET to the

company. She not only engaged me in conversation while I waited but within

minutes she had 5 people waiting, the phone rang several times and she was

able to handle all of that. Me and the few other people waiting were engaged

in conversation with her for quite some time she really seemed like she

cared and even when I left I felt like I wanted to come back. However, I

will be only going to this location as it is rated more stars than the other

locations. The only negative thing I would say is that the mechanics looked

over worked they seemed irritated not with Trish but it was obvious that it

was something else. They explained everything to me clearly and even let me

look under my car when it was on the hoist. Overall I\'m very satisfied with

this location and just wanted to write a compliment for TRISH because she\'s

wonderful! :)