Do not move your loved ones to this facility! We had a terrible ordeal with this company. When we needed to move our parents out of their home for memory issues, the company sent staff to “evaluate” whether our parents could qualify for this residence. They told us our parents would do great and we moved them in. After our parents walked off the facility grounds (the company does not have a plan in place to monitor their residents) we were told our parents were being evicted and/or had to move into the “lock down” facility. On the lock down side there are no locks on the doors, so anyone can wander in at any time. It was very scary for both of our parents—one night they awoke to have a strange woman standing over them while they were in bed. We were never given an itemized bill; every bill we received was different—and more money—over nine grand one month, and we were charged for services that were never rendered. The food was horrendous—small portions, tasteless, overcooked. If you didn’t want the main entrée, there was the option of a hamburger. The meat was disgusting like something from a cheap fast food restaurant—thin, overcooked and dry. On the lockdown side we saw a woman trying to eat her soup with a fork. Staff did nothing to help her. Many of the staff do not look or act like they are trained to help with geriatric issues. They look like minimum wage earners right off the street. We never did get our monthly bills itemized or explained. We were due a credit when we removed our parents from this forsaken place – they send us a refund of pennies. (We were mind boggled how they could get away with this) They ripped off our parents—do not let them rip off yours!
My grandmother died there in a horrible state. She was there about two years and every time I went to visit it was more and more concerning. When she arrived she had slight dementia and could walk on her own although admittedly not reliably. In less then two years, at the end she couldn't communicate or move on her own. They had her in a wheelchair right away, alarmed it soon after because she was getting out on her own. They do this because they are severely understaffed and can only manage everyone if they are in wheelchairs and can't keep an eye on the mobile ones to make sure they don't fall. It looked like 90% of the residents were wheelchair bound or forced to be. The facilities smell of dirty diapers especially when the evening/night staff is there, it's stuffy, windows and curtains are never opened and almost all the gifts that were left for my grandmother were stolen. One time I found her mouth, clothes and her wheelchair covered in vomit, despite the fact that an attendant had just gotten her out of bed and into the wheelchair the vomit on the chair and clothes was dried, so obviously had been there before she was awakened. The attendant had just put her in her chair and wheeled her into the hallway to wait to be taken to dinner not even noticing the state she was in. In that facility they are ignored only until basic needs have to be met, they just have to go through as quickly as possible changing diapers, getting them into wheelchairs to eat and to bathe and clothe them. Then they are left on their own again. In the end, as nice as everyone seemed there, I never trusted her in the hands of that facility but other family members had legal say, not me. In that facility my grandmother wasn't allowed personal items, was moved from room to room to room, she ended up sleeping 23 hours a day because she was was bored and depressed and left alone with had nothing to do because of her poor eyesight and hearing. There is no energy or thought put into their mental and emotional well being, only attempts to medicate them into submission.