If you're there for service, you'd best brace yourself for sticker shock enhanced by reports of some repairs which may be unnecessary.
Was told there was a 4runner trail premium on the lot and drove 1 1/2 hours with the family to check it out, made an appointment with the internet sales team and was told the vehicle would be ready. Got there and was told the vehicle was sold in the afternoon. Already frustrated we were about to leave when they found a vehicle of our choice in buffalo. Was told the vehicle would be delivered and we can work on the paperwork, on the day of pickup I recieved no updates so I called them and was told the salesperson was busy with another customer and she will have to call me back. I just googled the VIN number of the vehicle and contacted the dealership it was supposed to come from, finally found out it had already been sold. A WASTE OF TIME AND ENERGY. will never do business with this dealership and suggest you don't either. Will be telling other soldiers I come into contact here in FT Drum of my story when we talk about toyota's.
DO NOT DEAL WITH FOX DEALERSHIPS in upstate NY!!!! They are scammers and con artist! A few weeks ago I emailed them about a used Camaro they had on their lot. They sent me back an email stating the lowest prices and they would take. Last night I called and confirmed the price and they again agreed to it. Since I am in SC and they are in Upstate NY, I had to check into airline tickets, accommodations, and the financing thru my bank. This morning I called them back and the Sales Manager was extremely rude and is now refusing to sell the car at the agreed upon price. He told me that I shouldn't let a few thousand dollars get between me and the car I want. (I have the phone conversations recorded) These people are scum! I also contacted the owner of the Delearship and she stands behind this practice 100%. So if your in the market for a car in the Auburn NY area do not, I repeat do not go to any of the Fox dealerships.
Great Place to do BusinessWe would like to thank all the people at Fox Honda in Auburn NY. Starting with the Sales Manager Gary Miles, Finance Manager Kathy, Salesman Ed Ward, and Prep man James. If you are interested in buying a Honda or a great used car these are the people to ask for. They sure make buying a car easy. Again Thank You so much.
I've had exact the same offer from other dealer. I called them and told them if you give me a discount I'll buy the car from you. she asked how much, and i said like 200$. she said just 200$ on that time i thought i should asked for more. when I get there from syracuse after 45min which was said 20 minute, they didn't give me the discount and another lady told me the lady on the phone shouldn't give me any discount. I saw I've driven 45min and I desperately need the car, then i asked only for complimentary rubber mats instead, which she said, "just complimentary rubber mats?" on that time i thought i should asked for more. when i went in their financing office i saw a change in selling price and i understood they are charging me 125$ for dose complimentary mats, which she said, i tried but we can't. then the monthly payments wasn't match with the selling price. I asked why, the guy told me it's right and after putting the numbers in my loan calculator app on my cell phone, he said, oh you know, let me check it again, aha, you know it's because of extended warranty and under coating, which i didn't want them, and i haven't been asked that if i want them or not either. after all these back an forth they told us every thing is fine, you are approved and you can pick up the car 2days from now. Morning of pick up date they called me that asked for some weird documents and after 3 hours i understood they can not finance the car for me. (this part is fine) but it took 3 hours and many phone calls till they let me know that they can not finance the car for me. I needed a car desperately so i got another car which i could afford without financing, and called them at the same day that I'll pick up my deposit check. she said it's fine. I drove 45 min and she wasn't there and again another lady told me that they can not give me my check right away, because it's need a manager signature and all their managers gone. she told me that she'll do it next business day, and she'll mail it to me. i drove 45 min back to my home and the day after i checked my account and i saw that they've cashed my check. after 2 business day i called them, and after 3 business days they responded to me that it needs another 10 business days to be processed. Now I'm going to contact Attorney General Office to get my 100$ back.
Yesterday my wife picked up her preowned BMW that she has always wanted. I found this car by chance, and was supprised to find the level of high class cars that this new Toyota and Subaru dealer had. The transaction was quick, the staff was wonderful and whole thing a pleasure. I will definitely shop here for my next car!!! Thanks Fox.