Heritage Plumbing Heating Cooling Electric
28 Commercial Ct, Auburn, NH 03032
TollFree: (800) 977-4737
Services: Gas Burners, Drain Cleaning
No coupons available
Be the first to add a photo!
I recently had a tune-up done on my Natural Gas FHA unit as part of preparing to close on the sale of the house. I have had Heritage do work on my system in the past. The scheduled work was moved from a Monday to a Friday due to an “opening” that they had. During the visual inspection of the heat exchanger, hair line cracks were discovered. I was also told that the motor capacitor was not within operating parameters as well. My heating system was immediately tuned off and written up as “unsafe” and I was handed a quote for $2,100 to replace the heat exchanger (which was under warranty) and included a new motor capacitor ($210 line item). I questioned why it cost so much for labor to replace a warranty part? No good answer. I also asked if I would find the $210 motor capacitor online much cheaper and I was told “I do not know I do not shop online”. Feeling tremendous pressure to get the repair done before the closing and having my heat turned off until the following Tuesday, I caved to the pressure and agreed to the repairs.
I subsequently found the motor capacitor online for $11.95 and the job took about 4 hours with breaks for several phone calls along the way.
Subsequent searches on the Internet and conversations with other people have turned up similar stories of what many would consider overpriced service. Do not make the mistakes that I made, use another contractor or get a second opinion even if they put you into a stressful position.
I had scheduled an A/C Tune-up, and as always, Heritage was able to provide me with a date of service just within a few days of scheduling. Dan R., the technician, was superb. He arrived on time, explained the A/C tune-up procedure, and quickly got to work. Before I knew it he was finished. Dan's a great guy, a great technician, and he's truly an asset to the Heritage company.
Got a new hot water heater from Heritage. Dave P was the plumber who did the job. This man was a perfect gentleman and an experienced and knowledgeable plumber. I enjoyed watching him work, I questioned him all along the way and he answered every question to my complete satisfaction. He was also very conscientious about my carpets which I asked him to please keep clean, and he did.
I think my only wish is that prices were not so high for plumbers, but this world is a little crazy at the moment.
Thanks for the great work, Dave !!
I had Central Air Conditioning installed by Heritage and their service was first rate. They had a tech (Jeff) come out to estimate the type of system needed and then their installer (Kevin G.) did am excellent job of installing the system and explaining the setup. I am overall very satisfied with their service.
Central AC was not functioning properly and I needed fast attention.
I had not used Heritage before and was impressed by their 24 hour support, beginning with the person who took the call and was able to schedule a technician for that day, and especially impressed by Service Tech Ace Peter Marston. Not only did he explain options and pricing to address the problem, but walked me through all aspects as results of the tests performed became known. Very thorough, and very attentive to detail and customer awareness of the situation. If 6 stars is an option, I would have selected that as a rating.