We are always happy with the service we get from this Best Buy. With two teenage sons, it is our go-to store for every gift and upgrade. Everyone is helpful, knowledgeable, and willing to go over and above. From the Geek Squad to each department, and up to management, we have never been disappointed.
Our visit to the store was great, everything, everybody, was excellant. Our salesman was especially great
Store manager was condescending, and very unhelpful. Will never shop here again. Best Buy very apparently puts profit grossly ahead of customer satisfaction. I bought a 60" Vizio Flatscreen for 900.00, found it the same month at Sam's for 759.00(exact same model, even though they tried to justfy thier price by saying Sam's carries old models), so i asked about price matching it, and they said that because i wasnt a "premier customer"-basically i didnt spend enough money at thier store in the last 12 months, that they would not price match, and it was pointless to argue the thousands i have spent with them in the past 2.5 years(over 4000.00), and that the policy was the policy. Well, enjoy your policy when i take the next 20 years of business to Sams, and Home Depot, and Ebay for future Electronics/Appliance Purchases, all because you wanted to keep your stinkin 150.00 that you overcharged me for your TV. Im sure this will cost you way more than that in lost business, as people read this review about how you treat your customers. Good Day!
I have never experienced such terrible customer service. When I walked in the greeter was expressionless and dazing off, just staring into space. I smiled at him and said hello...he looked at me with an evil glare. I walked around the computer section for about thirty minutes trying to decide what computer i wanted. I was the only customer in this section. i finally decided to go to the cashier and tell her i needed some help. I waited another ten minutes before someone came and they couldnt help me. I was just about to leave when another employee was walking into the building. She asked me what was the matter and i told her. She appologized and helped me. She was very knowledgeable, the best i have ever seen. Im very dissapointed to hear they decided not to keep her after the holiday season. The rest of their employees are idiots.