In response to the review left by “KBAU04”: As the owner of The Works Salon and Spa, my goal is to keep customers happy so that they will keep coming back to my salon. Never would I, or any of my employees, turn down a paying customer that has come to seek our services. Ms. Kallan Bowman failed to mention in her ugly review that when she entered The Works Salon and Spa on December 3rd, 2010, her gift certificate was tattered, torn, and taped up and had been granted 2 1/2 years prior, on May 7th, 2008. Her excuse was that her dog had chewed it up. Our gift certificates have expiration dates on them in the top right corner of the paper, but since her dog chewed off the whole top corner, there was no visible way to see it. It seemed that Ms. Bowman came in looking for a fight to get free services. I politely informed her that we could not honor her certificate because it was expired, and that they expire one year after being purchased. This is when the young woman began to throw a down-right temper tantrum, causing a scene in front of customers who were trying to relax. She said that she could take the gift certificate down to Wal-Mart and they would honor it. I responded by telling her that I was a local business owner, not a billion dollar corporation. She was being loud, rude, and very demanding. After we informed her that her gift card had expired, she wouldn’t leave. She threatened to ruin the salon’s name and mine as well. The employee at The Works did not take Ms. Bowman’s side and did not take money out of her own pocket to make up the difference. The employee was paid in full the service that she rendered to this rude customer. Ms. Bowman received a deluxe manicure and deluxe pedicure, which she should not have received with her expired gift certificate. We strive for a calm, relaxing atmosphere in my salon and spa, but on this day Ms. Bowman disturbed the entire salon and the services of other clients for nearly 30 minutes, as she refused to leave. She sounded like a child throwing a fit in a candy store because she wasn’t getting her way. The cause of this dispute would not have even existed if Ms. Bowman had brought in a whole gift certificate in my salon a year and a half ago, while it was still good. I stand by my actions, but I do regret giving Ms. Kallan Bowman a deluxe manicure and pedicure to make her happy, as you just can’t satisfy some people.
They did a really great job with my hair! I could never straighten my hair(Chi, John Freida, heat protectant, and all the other hair products in the world**those tried thus far**) would never work! My hair reverts very quickly so I was I have been having a tough time. My dad hates when I wear my hair in the "puff" and agreed to pay to get my hair pressed. I would never (or at least right now) pay that money myself for a press that lasts 2 weeks and I mean 2 weeks but it was $70, $15 for a trim and $10 hydrogen treatment. Anyway basically $100.00 which is crazy but I refuse to get a perm. They were professional in educating me about my hair through the whole process and making sure not to cut too much as I HATE trims. Not a place I would go to regularly but they did an awesome job! My hair was as straight as it would have been with a perm but much more lively! If it wasnt so humid and my hair may have lasted longer. Great Service + High Prices= Great Results. ***those are my 2 pics shown**** Hope this helps someone
Excellent service!! Extremely friendly, welcome you in as if into their own homes, there is tv, complimentary drinks, and even candy on the way out! I have been a few times myself and each time I have gone it has only become better. The most recent time I went I came about 20 min before closing and was welcome with a smile and a more than welcome "What can I do for ya?" I highly recommend this barbershop as it's not only a great place to go to, it's cheap as well!!!
I read the two reviews below and I absolutely disagree. Mary's salon is top notch professional. She did a great job with my hair and my daughter's hair. I highly recommend her to anyone. I went in there knowing exactly what I wanted. I explained the style to her and she matched it perfectly. I love my hair cut! The entire salon is beautiful and everyone was professional. They even had cookies and coffee!!! Thanks Mary for such a great experience!
The best salon in the Auburn, AL area by far! I love going in and getting any services. The staff is always so friendly and you can definitely tell they get along very well. They laugh a lot and seem to love their jobs. I highly recommend color, highlights, waxes, facials, or the body scrubs. I feel like a million bucks every time I leave!
Appointments are promp and ON TIME. You are in and out and the atmosphere is casual yet very professional. Tressy is the best hair stylist ever! I am african-american with natural hair (no chemicals/perm), but after Tressy gets finished you would swear I'm at least biracial (smile).
I've been going to Mary for years and she's never let me down! When I plop down in her chair, I know that she's going to take care of me. Her salon is beautiful and relaxing and I would recommend it to anyone who is looking for quality and hospitality!
Loved the service. I went in for a massage that my boyfriend bought for me and it was wonderful! I decided to also get a manicure. Everything was great! Thanks for such a relaxing afternoon. I'll definitely be back!
The first review is crap! The people were great and the atmosphere was awesome. Mary did an excellent job with my hair and I totally recommend her to anyone that wants a great new look.
These people are amazing! My car was sparkling when they were finished. Cant beat the price and they came to my job. brought their own water and everything!!!