Pet Palace Inc
203 E University Dr, Auburn, AL 36832
*UPDATE* (at bottom)
I boarded my dog here (Pet Palace Inc. Auburn AL) this past weekend (06/14/18-06/17/18) for 3 nights and four days, including doggie day camp. WOULD NOT recommend, 0/10. First, they are so busy and understaffed it seems that they don't even take the time to relay any extra charges or changes in charges, they really want to sneak in those extra ridiculous fees. Second, they did not make time for me when I called for an update and were very short and even hung up on me before I was done. Thirdly and MOST IMPORTANTLY my dog came back to me INJURED. She had two symmetrical injuries on the side of her mouth. That they claim to have no knowledge of. They tried to blame my dog and then tried to say I don't know my own dog. It isn't an injury she could really give herself. They claim to have no knowledge of it or not have noticed it but I took her to veterinarian and they said it would have been bleeding and the bleeding on top of the noticeable swelling injuries on her lips would have been very hard to miss. So either they are lying, or they paid absolutely zero attention or care to her. Now she has to be on antibiotics as well as being in pain because of these people and their negligence. I will never come here again and I suggest to anyone who actually loves their pet, not to come here.
*UPDATE*: The manager at Pet Palace called my personal phone number that I had left as my contact number while my dog was staying there, to complain about the honest review I had left of my personal experience. They did refund me for the extra treat charges that were not displayed visually or verbally (they had charged me to give my dog her own treats that I had provided for her and made no mention of it when I told them). They felt that this small action of doing the right thing meant that everything else was fine. She claimed that I was putting false accusations out there. As mentioned above, a licensed vet had told me that the injury would have been bleeding (on her and other things) and swelling (she has white fur, blood and a swollen lip injury like that would definitely be noticeable if you are actually doing your job taking care of the dogs). When I claimed I could not talk because of work and had to go the manager did not want to take no for an answer and continued to try and argue with me about my review being "wrong". This is extremely unprofessional of a business to call and complain to a customer for leaving their honest and personal experience online for others to see.
Let me just say I have never been so enraged! I took my dog to Pet Palace yesterday morning to get a bath. Keeping in mind I have only taken her here probably 3 times. The lady proceeds to tell me that they are running late and may be 12:45 or later and that she would CALL ME when they finished.. So I wait and wait so about 1:15 I go up there to find DOORS LOCKED, LIGHTS OFF AND NO ONE THERE!!! Only one phone number which is the phone that I could hear ringing inside the building! I was fixing to break down the doors!! About 40 minutes after pacing around the building the manager pulls up. Only to tell me that it was basically my fault for not knowing that they close at 1:00,Which I did not know and if I did know do they think I would really leave my dog alone there!!!!!!!! Even when I told her that the girl said she would call me when she was finished...she keeps telling me that they close at 1:00!!! So without even calling me they lock her up. Would they have ever called me???? She was rude and looked at me like I was an idiot!!!! Even though it was their fault for not letting me know she was ready they made me pay $50 for their mistake!!!!!!! I have had several people tell me that this is not the first time this has happened. They have horrible business management and they only care about THE MONEY not the care of our dogs!! I strongly suggest to NEVER let them have contact with your dog!
The fact that they will not under any circumstance let you tour their facility is a huge red flag in my opinion. The girl up front is very rude and it reeks of urine and pet waste. Quoted one price on the phone and charged 5 dollars more a night when I got there. When asked about the price she told me they can change prices at anytime. Will not go back or recommend to anyone
I took my dog there to get groomed and they were very interested in what I wanted done, but also told me what I needed to know about his particular coat type so that he wouldn't look choppy. Charlie came back looking like a champ!!! I would diffinately recogmend this place to others.