Family Health Clinic
1456 Opelika Rd, Auburn, AL 36830
|Mon - Fri:|
I was a long time patient of Dr. Larson, and loved him. He was personable and seemed to genuinely care. After he passed the entire crew changed, and one one particular visit, which I made my last I was made to wait an hour and a half past my appointment time. When I confronted the woman at the desk I informed her that was there because I have severe anxiety and being surrounded by sick, coughing, immigrants, (clientele had obviously changed)wasn't making it any better so I needed to either go back now or get my copay back. When she left her desk to speak with the n.p. I noticed that my, along with everyone else in the offices lobby was left out for ANYONE to see. When I say information I am speaking of copies of drivers license and social security cards. I confronted the lady and n.p. about this and they didn't see any harm in it. I scolded each for a moment and instead of apologizing the desk attendant actually started crying and asked me "why are you doing this to me?" They couldn't figure out how to refund my copay so I told them to keep it but I will never step foot in there again. The worst possible experience I've ever had at a medical facility and I'm a veteran that goes to the Tuskegee VA from time to time, so, yea. DO NOT GO HERE!!!!
Overall level of care was fine but I had to wait 45 minutes past my scheduled appointment time. I didn't figure out something was wrong until they took three people ahead of me that had come in after me. Apparently their computers were down and the nurse didn't realize I was a patient. She thought I was waiting on someone. Very poor coordination between the administrator behind the desk lining up patience and the nurse.
Auburn Urgent Care is a wonderful walk in clinic. The person that wrote the other review was obviously having a bad day. I've been to Dr. Bufford quite a few times & have no complaints whatsoever. My wait in the lobby was no longer than a wait at a regular Dr.'s office, if not shorter. Dr. Bufford is very professional and takes the time to listen to what you're saying. If you need x-rays or lab work, you get it. He doesn't just zip you in, write a prescription & zip you right out. He makes sure of what your illness is before doing anything. He's the best Dr. I've ever been to, and highly recommend him to everyone.