Vinings Estates residents have been complaining for years about receiving the wrong YP directory. Vinings Estates residents cannot access businesses in the Smyrna area because the Austell/Hiram/Douglasville/Mableton/Powder Springs directory is delivered. Vinings Estates is Smyrna. The residents are charged Smyrna taxes and 911 emergency call fees by AT&T, yet the directories are delivered based on a random zip code routing assigned by the Post Office. The Smyrna area businesses are losing customers and money due to the error perpetrated by AT&T. AT&T ignores customer complaints about the wrong directory being delivered to Smyrna residents and agents offer to deliver the correct one for a large fee. The residents are already paying for Smyrna service & would like to have easier access to businesses in Smyrna.
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The pricing is not bad, but the service does not work like they claim it does. Calls forwarded to a cellular line often times do not go through. It is not a user friendly system either. Lastly, they will not refund, prorate or credit any of your prepaid funds in the event that you cancel service. On a positive note, the customer service and tech support are great.
Eric is a LinkedIn connection who was very forthcoming with his lesson learned on that platform. I appreciated his willingness to share specific and detailed information on how to best use this platform to grow my business presence in the digital world.W, Bruce Hutcheon, MBAHost of Whitetail Rendezvous podcast
Extremely unprofessional and unethical business. The owner is extremely rude and doesn't have any regard for customer care. I will never spend a dollar of my hard earned money with Jeffrey Thomas, Magic Technology, or Cricket Wireless ever again.
Absolutely terrible service. DO NOT USE THIS STORE. I have had Verizon for over 20 years with 5 phones. My son went in to this store to upgrade his phone. They were having technical issues and what should have been a quick visit ended up taking 2 hours. He understood it was not apparently their issue and that things go down. While he was waiting they offered him a "FREE" hum. He told them he really did not need one but the sales agent told him to take it as it was completely free. We never activated it or even opened the box. When I was charged a monthly fee for the device I called to see why- since it was "free" and we had never activated it. Turns out it was not free but had a monthly charge. We took the Hum back but then were charged a $35 restocking fee. So the free device that was basically forced on us as a gift cost me $55 and several hours of aggravation. The sales person took advantage of the situation to force a sales that was supposedly free on a customer.
Bob Knows Phones has repaired several phones (cracked screen, dropped in water) and also let me know what they cannot fix.
Sadly, I have been to this place multiple times to fix my cracked iPhone screens. They are the best! They fix it while you wait - and give discounts for repeat customers (yay?). They are super reasonable, helpful, nice, and friendly. They don't make you feel bad for being an idiot and dropping your phone AGAIN. Although they do have a good selection of phone cases and will recommend a good one.
I think this store purposely hires the rudest and dumbest people they can find....I know Sprint customer service is the worst in the cellular industry and this store is proof...
Great prices! Great service! Fixed my phone in 30 mins and it was a mess when I took it to them. It looks awesome now. Recommend them to everyone!
This store is right by Sprouts and always have much shorter wait times than the store by the mall. Also the staff is alot friendlier and willing to take the time to teach you stuff