Secure Parking Enforcement LLC, wrongfully booted my car, Friday 10/27/2017 while I was in Walgreens on North Ave and Courtland, 8:40 pm to 9:14 pm. I frequent this store for prescriptions. I contacted the number that was listed on my window 470-553-3570 after being booted. Their employee / representative Dale showed up. He said that it was announced on the intercom that a black Honda Element would be booted. To be frank, the announcement likely happened while I was in the restroom and did not hear. I showed Dale my receipts and explained to him that I was a customer of Walgreens and because of that I was authorized to park on the property. I told him that we should go inside and speak to the person that made the announcement to prove that I was in the store the entire time. He refused. I smelled alcohol on his breath and he looked like he had been drinking. He could not understand or comprehend what I said and he slurred his speech when responding. He said I had to pay $75 and call the company number 404-433-1610 to dispute the charge. I tried to reason and explain again. His response was the same. I called the number to dispute, let the company know that their employee looked like he had been drinking. I told the representative told I had all the facts to show that for 34 minutes I was a customer of Walgreens, and that I was wrongfully booted. He was rude, didn’t express concern for his driver, and then said he would call me back after he spoke to Dale. I never received a call back. I had to call numerous times try to resolve. Once the representative picked up the phone he said I was not in the store when my vehicle was booted. Total BS. I tried explaining to him once again but then he hung up the phone.Secure Parking Enforcement LLC, employees, and businesses practices are unethical and unsafe. I recommend businesses to consider other boot company options. I will no longer go to this Walgreens location for fear that I may be wrongfully booted again.
3331 Ward Dr SWAtlanta, GA 30354
From Business: SERVING METRO ATLANTA - Fulton County, Buckhead, College Park, Forest Park, East Point, Conley, Riverdale, Jonesboro, Morrow, Decatur
375 Maltbie StLawrenceville, GA 30046
From Business: Lance Used Auto Parts has been providing high quality parts to consumers and businesses since 1971. We stock thousands of parts, all at great prices and with warr…
Serving the Atlanta Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
The driver and the service were great and timely. Price about what I expected. No surprises. Thanks!
The owner of Brown & Brown is very unprofessional his mouth is very filthy he got upset with me for going to his insurance company after his wrecker hit me he wanted to settle without getting his insurance company involved but when I declined his offer he cursed at me and used racial slurs his business needs to be shut down
If I could leave zero rating I would. My location was literally next to their driveway. At 1pm from there own driveway they said 1hr wait time after 1.5hrs they said 30 more minutes after another hour and watching their tow trucks come in and out of their business I called cc waters they were there in 30 minutes and gave great service. Oh btw brown and brown did call back 3 hrs later as I arrived at my destination. Terrible
This company booted a licensed real estate agent today, parked in legitimate visitor parking for the community, showing a home we represent on behalf of the owner, whom was parked in the spot for maybe 30 minutes. They claim that a visitor parking pass is needed to park in the visitor parking area. Maybe I am off base here, but can someone please explain to me how one would get a visitor parking pass out to every agent in the Greater Metro Atlanta area prior to that agent coming to show a home? After explaining the situation to the gentleman whom placed the boot and the owner of the company, we were informed that we would need to take it up with the HOA. If you know anything about HOA's you know that this is like jumping into a black hole. Agents and general public beware!
They came and picked me and the car up within a timely manner. They were very professional and made sure that I was okay. I will use them anytime!!!
Is there a ZERO??? I would not recommend this company to serve the public. I called and the person was RUDE, unprofessional and was not willing to listen.
We walked with our dog to have an ice cream on Tuesday December 27th at 7p and store was closed but no indication on their website or door. Prefer to stay local but very disappointed.
Service was outstanding!made a bad situation a little easier.came in a timely fashion and was very helpful,they even found a awesome shop to take my car.
Had to call the police, the guy booted my car while we were standing outside near it. He said he was having a "bad day" and lied and told us he was the boss when we asked for his companies number. He pulled a gun out as I was trying to speak to him about the boot. This man also didn't have any identification on that showed he was licensed to place boots on cars or who he was. I called the police because this man was extremely hostile and unprofessional and I honestly wasn't sure if he worked for a company. After I called the police he went in his car and placed some type of identification around his neck. There were 4 other witnesses that saw this happen. It felt more like I got robbed or mugged for my money by this thug. For a company to allow this behavior is unacceptable. He also scratched my car as he placed all of his equipment on my hood which I have several pictures of and I will be seeking reimbursement for. I called the owner or operater of the company and got more attitude. Overall the whole experience was terrible and I have already reported it to the owner of the Lounge in that area that I frequent. It's not about what you do but how you do it. i have had my car booted before but the level of disrespect that this guy showed me and my other coworkers was on another level.