Your response, delivery and customer care was outstanding. You guys are the best! Thank you!!!!!!!!!
DO NOT USE THIS FLORIST!Paid $99 for a special floral arrangement to be delivered on Valentine's Day. Only one attempt at delivery-recipient wasn't home. No reattempt; no attempt to contact me or recipient to attempt redelivery. I had to call the next day and get an explanation. John, the delivery manager, admitted they farmed out the delivery to a "courier" service and John wouldn't take responsibility, blaming it on the fact that the recipient wasn't home and apartment leasing office was closed (typical on Sunday). Unacceptable, particularly when I had to follow-up the next day and ask questions. In a rude way, he said "we'll just give you your money back."The store closed after 4:30 on Valentines Day, so no one could handle my complaint. The busiest day of the year, and thousands of dollars of deliveries going out, it's very frustrating to receive a recording and store closed at 4:30 pm, particularly when they didn't make the delivery they promised, and I wanted customer service.
Sad, but when dialing this number I get a recording that "this business number is no longer in service." Toni's did good work
Stunning floral design and service
This has to be the worst florist in GA. Valentines is only 1[one] day a year and I would think they would consider that pretty special too since its probably the busiest time for a florists shop. With that said : 1. Rude lady called didn't identify herself and asked if it was a residence , said she had a delivery. 2. I get home -no delivery 3. I called back , another lady said she will look into it , took my number down and never returned my call. 4. I called back 2 hours later and asked about my "delivery" again , another lady said there's a lot of traffic , driver should be there by 7 pm. *OK , mind you these were supposed to be a surprise and its already Valentines EVENING. 5. The lady Calls back at 9 pm- stating the driver couldn't find it and she didn't call to get directions because her phone DIED??? What delivery driver doesn't own a charger? on top of which there was no apology , nothing.I asked her if she "knew that its Valentines Night?" explained to her how horrible this is and what is she going to do about it? she said : She will double the order and personally make sure it will be delivered THE NEXT DAY, by 12 . 6.[NEXT DAY] Finally the flowers arrive at 2:36 pm [The same driver , because I recognized the voice] , half the roses looked open/wilted , she included a bear that looked like it was picked up at the salvation army with strings randomly hanging off it , and a dollar store box of chocolates , 2 balloons and [as she claimed she would] did not double the flowers and still not one "apology" . Did I also mention they misspelled "Valentines" on the card ?
Fuji Floral Design is great! The flowers are absolutely beautiful, and they last for about two weeks! And, the people who work there are very helpful! I love this place, and I would recommended to anyone!
Give Verna your ideas, trust her and let her develop your vision! I have nothing but great things to say about the beautiful job Fuji Floral Design did for my son's wedding in August 2012. I am still hearing comments from our guests about the gorgeous ceremony flowers (outdoor ceremony) and the exotic table arrangements.Verna had the insight to recommend some touches that I never considered, and they made all the difference. We were thrilled with the results.