I just wish they would deliver to me we seem to be in a dead zoned
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Four of my friends were all hanging out and enjoying a girls night and decided to order 2 medium pizzas from the Briarcliff Marcos Pizza location.We waited for some time and we all started to kind of wonder why we hadn't gotten our pizza yet. Once we looked at the tracker on the website it showed "In Prep". We thought to ourselves, how is the pizza still being prepped after 1.5 hours from the time we ordered. So we all suggested that we call for a follow up. When we called to find out why it was taking so long and why was it still in prep, the guy said "I know for sure your pizza is on the way and not being prepped". We then asked for a time frame and he said about 30 minutes and that we were given on the website 90 minutes for pizza to be on the way. Around 35 minutes later we called back to get wondering why we still hadn't gotten it. We were given the run around and they really did not want to just own up to the fact that it was late and had taken extremely too long. We then asked if we could get a refund; considering 2 medium 2 topping pizzas take over almost 2 hours. He then says well it looks like we are only 2 minutes late, why do you feel this is so bad for a refund. We mentioned that the customer service was bad and no one owned up to anything and we were hungry and had been waiting. We had to explain over and over why we felt a refund was necessary because he kept asking us why. He then says let me call the driver because she is only 1 minute away now. He calls her and she says she is at the call box to call to get into the building. We then buzz her up. TO BE CONTINUED...
Some friends and I ordered 2 medium pizzas from the Briarcliff Marcos Pizza location. Once we realized it had been 1.5 hours from the time we ordered one of my friends called the location to get an eta. She was informed that the pizza would be there in 30 minutes. Around 35 minutes the same friend calls back to get an eta but was given the run around. She asked if she could receive a refund considering 2 medium 2 topping pizzas take over an hour and one half. The delivery driver finally shows up after waiting over 1.5 hours and calls another friend's phone and we buzz her in to give her directions. In the meantime the general manager tells the delivery driver to leave before reaching our door after waiting almost 2 hours for 2 medium sized pizzas. When asked about the decision to turn away the delivery driver the general manager hangs up purposefully. At this time it is 10:45 so to ensure that a refund is given, my friend and I go to the Briarcliff location. Once we arrive we asked to speak to the gentleman that ever so rudely hung up on my friend. He was sitting at the front counter admitting that he purposefully hung and goes as far as to ask my friend if she was drunk due to questioning the situation of him hanging up on her. She walks away and I protest that it is immature and unprofessional to hang up on someone and leave them in limbo on the status of their order or money if not receiving said order. We ask for a refund and the GM refuses to provide a receipt until I insisted. He provided us with a receipt with the voided meal. So, I'm hoping that the money will be returned in a timely manner. However, the issue is not about money but rather the lack of professionalism and customer service provided at this location. I hope whoever is in charge of this staff takes a once over and makes the proper decisions on what type of impact they want their location to have.
Disappointing experience at Pizza Bar yesterday. We've frequented often as a group yet management yesterday excessively rude. One with us didn't have wallet and denied entry. No sign on door stating "ID required". Simply not serving alcohol would have been understood. Pointing, yelling and stating "We don't need your kind' s (biker) money" says a lot. Yes we all had our colors on. I'll help them with that, and not patronize.
Yesterday was our 1st time every visiting or hearing about Blaze Pizza. The staff was very friendly, they let us sample sauces for our pizza, recommended alot of great things on the menu. The facility was VERY CLEAN being that I always try to look for health scores,the atmosphere was nice and friendly. The prices was extremely reasonable. Great place to take your kids also I'm sure they would love to make their own pizza. We purchased 2 pizzas and a brownie..lol..My husband and I love it. Our food was delicious.
Good Family Restaurant. All Pizza Over All good A+A+A+. high quality pizza on a larger scale using a secret sauce recipe
I went there all the time when I was at Tech. The trivia nights were fun, the pizza is pretty good, and they have a good beer selection. The service can be slow on weekends or Trivia nights, but that's to be expected as they are often packed. Sitting outside is nice during the summer. Atlanta staple.
Really Good Pizza. Good Customer Services over all. Great customer service, and the food is always hot and correct
Just love it, is the only one really rocks and rolls , best pizza ordering experience, no shoes no shirt,not a problem they deliver right to your home address or business aways in time
I went in after lunch when it was not busy. I had the steak hoagie w/ fries. BEST DAMN STEAK HOAGIE I'VE EVER TASTED!!! OMG!!!