The doctor and staff seemingly perform unethical billing practices. My son received 3 fillings last year at the Cambelton location. Dr. Caswell was recommended by our family's regular dentist, since he did not fill cavities on children. On the day of our visit to this dentist, the front staff gave me an itemized list of procedures that the doctor would perform on my son with a cost for each procedure listed. I was informed that the procedures would take two visits. Each itemized list showed a total I had to pay out of pocket each visit. I was asked to sign the paper. The first visit, I paid as stated and expected to pay according to the paper the next visit. When I returned for the second visit, I unfortunately left the copy of the itemized payment list home. The front office clerk did not retrieve the paper that I signed, but instead used her calculator to give me a new total, which I later discovered once I arrived home was much higher than what was on the itemized list. During the second visit, I opted out of having my son receive gas during his treatment, which should have lowered the bill for the second visit. It didn't.When I questioned the additional amount over the phone, the manager stated that they forgot to bill for an office visit. He gave additional crazy reasons and contradicted his previous statements during the conversation. During the next months after treatment, I continued to receive bills that had additional costs. To add insult to injury, the office continued to send me reminders to come back throughout the course of the year although I asked them to stop contacting me. When my son received his most recent checkup from his regular dentist in February of 2017, his dentist informed me (based on recent X-rays) that the teeth that were filled were showing decay. No other teeth had decay. I immediately contacted Caswell's office. I was informed that I would have to pay for her exam.
3. Metro Dental
400 Cleveland Ave SWAtlanta, GA 30315
Had visited this office and the McDonough location and had work done using the insurance I have had for years and still have, however, when I arrive…
1213 Dalon Rd NE Ste 102Atlanta, GA 30306
From Business: Welcome To Your Dental Home! Morningside Pediatric Dentistry is a state of the art dental practice with a neighborhood feel. We are located inside the perimeter i…
857 Collier Rd NWAtlanta, GA 30318
We've had a great experience with Dentistry for Children and Teens. The front office is friendly, and the technicians are patient with my wiggly child. Plus, my son said he loves going to the dentist because of the treasure chest and toys. This office clearly operates to meet children's needs!
The staff were all very kind and welcoming. They made sure that my daughter was comfortable and made herfeel proud of the great care that she is taking care of her teeth. Dr Powell has agreat manner and pays attention to detail.
Excellent service. We were attended to quickly and efficiently, and the staff was friendly and helpful.
My daughters both love going to the dentist with Dr Powell. The waiting area is so much fun that she doesn't want to leave after her appointment. Everyone there is very friendly and makes the entire process a breeze! My 22 month old was very upset that she didn't get a cleaning when I took my older daughter last time. I never knew that a trip to the dentist could be so much fun!
Great experience as usual! Had a question the next day after my daughter's appt about her care and never made it past the very knowledgable asst who answered the phone. Patiently answered all of my questions and I know how busy the office is on school vacation days! Great staff & wonderful doctors!
The staff was wonderful as always, and the kids had a great checkup. They always look forward to going to the dentist, for which I am thankful!
No long wait times. Get you in and out during your scheduled appointment time. I am truly satisfied and will highly recommend to my friends and family.
As a parent, it's nerve-racking trying to find a pediatric dentist that leaves a positive impression on a child. The fact that my daughter loves going to the dentist is utterly fabulous. You guys are great! Everytime we walk in, from start to finnish, everyone is always smiling and has an awesome attitude.
The staff is extremely friendly and helpful. The hygienist is especially patient with my child who don't like having X-rays. They look forward to going to the dentist which makes my life much easier.