My family went into the Atlanta location today looking for a Queen sized mattress for my daughter's new college apartment. Once the sales lady heard our budget she no longer seemed interested in helping us out. Needless to say we left empty handed and not fans of The Dump. I'm sure I'm not the only one out there who doesn't want to spend $1000 on a mattress and I certainly don't feel embarrassed about it. The $500 mattress I'm after is out there and the commission earned off my eventual purchase will go to someone more helpful and deserving of it.
Joshua Gray lied to us about the sofa we bought, there wasn't one in the back. Found out when my husband went to pick it up from the honest Whs Mgr. Someone wrote on the store copy to wrap up the floor model... Per store Mgr, we're getting a full refund. I'll never shop here again! It's a scam! Go to a business you can trust!!
Great job from beginning to end. The delivery team got to my house before I did, so they started assembling the dining chairs while they waited for me to arrive. Very professional, fast, and courteous. Only downside is the cost of delivery being $150.
Horrible experience. We purchased a clearanced credenza (sideboard) that was in great condition. They could not load it for our takeaway at the time so my husband arranged to pick up a couple of hours later. At pickup he found that the store employees had dropped the piece and crushed a corner. He reported it and they said they would NOT repair it and would only give an extra credit of $75. No one had an idea of cost to repair at the time and we told them we would check and get back if a problem. Next day found the cost to repair was $125. Customer Service mgr said she wouldn't pay since they could repair. We said that sales told us they wouldn't repair. We would have been fine for the repair. Instead we are out the extra $50 FOR THE DAMAGE THEY CAUSED! Just makes me very angry I feel you can't trust them. If you can't carry it out yourself then you can't be sure your item will be in one piece.
Another Atlanta favorite, however the service sucked. We passed by at least 6 people and none offered to help us. We saw pieces we were interested in but they were too expensive and could not warranty paying that much when we just about had to serve ourselves.
This was a fanominal experience. Sales were great, and Ben and Pierre were amazing delivery guys. They layer a pad in my front door , put booths on and we're in and out in about 10 min. I will definitely be using the dump again when my basement is completed in a couple of weeks.
A great bedroom set at a fraction of the cost! Open the drawers and smell the cedar! And salesperson Bob is the greatest!
Gotta be honest, there are not any good deals here. We went in expecting inexpensive furniture and the prices were not any different than what we'd find elsewhere. And, the furniture seemed boring and cheap.
I had a terrible experience at the Buckhead facility today. I was in with family looking for a bed, and was assisted by Hakim. I was taken aback by some of his inappropriate comments towards me as they related to my parenting choices as well as to my decision to show my family member other alternatives. He became argumentative and unprofessional to the point that I simply left. I had planned to purchase a bed in a few weeks, and even planned to bring another relative who is moving back to Atlanta. After this experience, I am reluctant to ever visit this store again. By the way, we had to wait for Hakim to eat his lunch, we ended up spending over 2.5 hours in the store for what should have been a simple purchase.
This store is exactly named "The Dump": not only exactly describes its furniture but also describes its customer service, especially exactly describes its security manager David Ratneiz.We went its tent sale and found that a lot of furniture unloaded directly moved to its relatives' trucks. We got nothing from 9am to 3pm until we hold a chest. However, an Africa American woman pushed my husband and 4 years ‘old of son and tried to get this one, but my son pushed her hands back. Later, David Ratneiz came to ask us leave. I tried to explain but he refused to listen to me and just shouted to us "go". We left but we came the next morning. Immediately, David Ratneiz shouted to us to leave. I told him I would talk to the store manager and then leave. However, he blocked my way to the store manager's office. He called the police and A. Allen came. I explained to A. Allen what happened, and asked him to help me talk to the store manager. A. Allen handed me a note 'David 404-617-6677'and I realized I was cheated by them. It was actually David Ratneiz’s personal cell phone number. I insisted to talk to the store manager. I was very shocked that A. Allen suddenly and fiercely bent and twisted my hands and arms for more than 5 minutes and arrested me. It was so painful that I had never suffered in my life. Meanwhile, David Ratneiz shouted around to arrest my husband and put my son into custody. My hands and arms had bruise marks for a long time and still suffered from that injury during bad weather since then. In the police car, A. Allen received a phone called and from their conversation I knew it was from David Ratneiz. A.Allen explained him why he was unable to put my husband into jail. Then both laughed loudly over the phone. The store manager had never showed up at that day although I was 100% sure that he was in the store. Even later I called the store a couple of times, the custom service always let me wait for more than 20 minutes and then hang me up.