650 Ponce De Leon Ave NE, Atlanta, GA 30308
I've been in this location several times. The are courteous and the store is clean and well organized. Everything your pet needs.
Shopping at this location since over a year, and usually find what I need. Nevertheless, as in any other store, merchandise might break or unfit for use. What you would usually do is bring it back and either exchange it or ask for a refund. NOT AT THIS STORE!!! Management showed no sense or capability to understand the most simple scenario, and refused to provide an in-store exchange, since product "could not be resold". Management appeared totally incompetent, and I am surprised that a corporation like Petsmart would employ this kind of staff. Luckily there are plenty of alternatives...
THE PETSMART IN BIRMINGHAM ALABAMA IS WONDERFUL, I TOO WOULD BE UPSET ABOUT WASTING TIME ON MY LUNCH HOUR AND MY PET'S GROOMING NOT BEING WHAT IT SHOULD BE- COMPLAIN COMPLAIN COMPLAIN- THAT'S WHAT I WOULD DO AND CONTACT THEIR HOME OFFICE IF THEY ARE NOT NOTIFIED HOW ARE THEY TO HOW WHAT POOR SERVICE THEY ARE PROVIDING- WHO KNOWS MAYBE YOU MAY RECEIVE A FREE GROOMING OR A COUPON FOR FREE MERCHANDISE!