6780 Roswell Rd Ste 105, Atlanta, GA 30328
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|Thu - Fri:|
Parking: Lot, Free
Bike Parking: Yes
Wheelchair Accessible: Yes
I am completely and utterly devastated as a result of my experience with Lace Alterations. My wedding is in two weeks, and I am now left with a totally different dress than when I walked through Lace's doors a few months back. I walked into the shop seeking out minor alterations to my wedding dress, and Lace completely tore apart my dress without my knowledge or consent. At each appointment, of which I had four for a minor fix, I found new things wrong with my dress, none of which were a result of things I asked for. For example, I asked for my bodice fabric to be smoothed, and the straps to be taken up. When I returned to try on my dress, the fabric had been cut, resewn unevenly, and pulled so that there were new ripples in my dress, and the seams along my bust were completely uneven and were not sewn on the same line. Lace had also taken out the lining of my dress, and had improperly sewn it back in, making the job of my new seamstress all the more difficult, if not impossible. Bottom line- I walked in with one dress, and now I have one that looks and feels completely different.
Beyond Lace's incompetence in altering my dress, their customer service was pitiful. During my fourth appointment, I started crying out of disappointment and fear, because my wedding is two weeks away. I was told that I was rude for crying and for criticizing their work. The way that Lace, specifically Gloria, treated my mother and I is disgraceful, and they should be ashamed. To top off the entire experience, Lace charged me $450, and refused to return any money. I was forced to leave Lace Alterations in tears to find another seamstress to save my dress, at my own cost. I sincerely hope any bride considering Lace will take my advice and run far, far away.