Kool Smiles of Atlanta
5495 Old National Hwy, Atlanta, GA 30349
Specialties: All Ages, General Practice, Family Practitioner, Family Dentistry
By Appointment Only: Yes
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I as a parent would never recommend this place unless you want to be played with like a child. Very short notice on information, joke too much, and inconsiderate of people's time. I asked for a manager after a back desk staff smart remarked me, and was told by another staff member the manager wasn't there when I had just seen her come out the office. Young stAff and don't trust them around my child! Poor Customer service and the kids play area was out of order but from the outside looking in nothing was wrong with it.
My experiences at this location are usually decent, but this time it was not the same. They scheduled me for the wrong appointment. I got there at 12:54 and my appt. was at 1pm. I didn't get scene until about 2:45. Then I didn't leave until almost 4pm. The only reason I am satisfied is because the lead was able to get me seen due to their scheduling mistake.
This location is filthy. The carpet is very nasty. It smells as soon as you hit the door. I hate for my child to play in the play area because he has to take his shoes off on that nasty carpet. The staff is rude and unprofessional. We had an 11:15 appointment and didn't leave until almost 2pm, just for a cleaning!
My experience with this Kool Smiles office was awesome, everyone were so polite and professional. My grandson is very afraid of going to the dentist but the care they gave him while at Kool Smiles made him feel comfortable enough to trust them and also gave me relief and comfort that I could trust them with my child. I highly recommend this location.
Will never go here again. Went for a toothache. Wouldn't do xrays because i have thyroid disease said need an ok from my doctor which never in my life have i heard of. Dr picked my tooth i said that hurt n she says ok ima call u in pain meds. So i go to leave they hand me a paper for my doc to fill out didnt give me no other instructions. So i leave they call and say ima need u to come back i got to fill something out for ur doc. Remind u tooth still hurting. So i go home go to sleep wake up call pharnacy no pain pills. I the 800 number they say oh its because it hasto b approved by ur pcp b4 she can send it over. It was a big waste of time n currently still in pain.