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BBB Rating
A+
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Hours

Regular Hours

SunClosed

Services/Products
  • Vacuum Repair
  • Scheduled Maintenance & Tune Ups
  • Oil Changes
  • Used Cars
Social Links
Categories
New Car Dealers, Used Car Dealers, Automobile Parts & Supplies, Automobile Body Repairing & Painting, Auto Repair & Service
Other Information

Warranties: Yes

Parking: Lot, Free

Wheelchair Accessible: Yes

Services: Vacuum Repair, Scheduled Maintenance & Tune Ups, Oil Changes

Shuttle Service: Yes

Brands Serviced: Volkswagen

Appointment Needed: Yes

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Reviews

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07/05/2012

Overall
Long story short, they charged...

Long story short, they charged me $300 for something that they didn't even do.



I went to the dealer because my check engine light was on and only the dealer could reprogram the issue. When I got there, they told me that my waste gate valve needed replacing, so they replaced it. When they were finished with that they told me that my whole turbo needed replacing. I decided to take it to a mechanic, because they were going to charge me $3,000. When I got to my mechanic he said that the waste gate valve had not been replaced. I called the dealer and they said they had forgotten, but they actually TOOK THE PART BACK OUT before they gave the car back to me, BUT STILL CHARGED ME FOR IT. If my mechanic was not honest, I probably never would have known. Although they refunded my money, I am still upset and will never be taking my vehicles back there, nor recommending it to anyone.

05/27/2011

Provided by Citysearch - 
Overall
Best experience ever!

I know all the service reps and they are all awesome. I just love your dealership. I bought my car there. It's so easy and I never bring my car back for anything. (knock on wood) You have helped maintain a 10 year old car and I will always come back to you to keep it going. I love your product and your service. I recommend Volkswagen highly to all my friends and relatives. Good job!

02/04/2011

Provided by Citysearch - 
Overall
Awesome service

Buying cars is always a painful battle between what you want and what the dealership wants you to have. Not at Jim Ellis, I was in and out the door with the vehicle of my choice in mere hours, and on my terms. I highly recommend Jim Ellis VW, and when you get there, ask for Jane.

01/31/2011

Provided by Citysearch - 
Overall
Terrible Experience

I have never had such a bad experience as I had here. My sister and I went in looking for a Jetta and felt so unwelcome. We were given the runaround . We were there for literally 5 hours. I wanted to cry!

DO NOT GO THERE!

01/04/2011

Provided by Citysearch - 
Overall
Positive Experience with Jim Ellis VW

Girard was persistent and helped me get to the right number for both parties. I have had offers from Honda equivalent to what I got for the Jetta but I was holding out for the Jetta because that was more of my preference(actually my daughters preference). I could have had the Honda a few weeks earlier. This is the 4th vehicle that I have purchased/leased from the Jim Ellis dealership and I have been pleased with all of them. I also want to single out the finance person that I spoke with. I'm sorry that I don't have his name but he took the time to explain the numbers even though I was in a hurry, that did not deter him from doing a very good job with giving me with all the possible options open to me and providing me with the chance to go with either a lease or a purchase.--Enrique Trinidad

10/21/2010

Provided by Citysearch - 
Overall
Jetta TDI

I really liked working with Jason. He did a great a job of explaining all the features of the car and he was very knowledgeable on everything the Jetta TDI had to offer. I actually enjoyed the process compared to the last time I bought a car from a different dealership. It was a pleasure doing business with Jim Ellis I look forward to a great service relationship in the future.

Thanks,
Curtis

10/13/2010

Provided by Citysearch - 
Overall
Fantastic Sales Team

""Fantastic experience! you are fortunate to have Jay (and Mike) on your sales team. He offers a wealth of knowledge without being overbearing and arrogant. Looked at the Routan at several other VW dealerships and Jay was and is the most helpful salesperson I have met. He's very pleasant and down to earth, making our experience very enjoyable.Would reccommend your dealership to everyone.--Ilana Kearns""

09/24/2010

Provided by Citysearch - 
Overall
2011 Jetta Sportwagen

I did my research on line and went to Jay. I gave him my numbers which he met. I have never bought a car in 1 day, but I did this in 2.5 hours. I buy a car every 10 years, so when I buy I do much research. I figured I save $803 more at Jim Ellis than others who quoted.--Jerry Ward""

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