Jim Ellis Automotive Group
5901 Peachtree Industrial Blvd Shamly, Atlanta, GA 30341
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How about a truck and Jim Ellis three months ago about it because a certified preowned I was told I get to service visit and oil change for free that's not a good first my truck brakes was making a noise so I took it in the guy told me all of the ceramic brake pads's they make noise if you wanted to change pad you could buy the brake pads are still good so I went and got another opinion on come to find out my rotaries have a groove rotaries have a groove in them so I took a picture. And call the service manager Wendy so she says send her the pictures I did then she call me back and tell me that I was towed to new pad so I left her alone today my engine light came on on my truck certified preowned talking to Jim Ellis you have this new service of visor named Jessica waters she said it would take to make a long story short she call me I said my truck was ready so I want to pick up my truck again certified preowned get there and was told it was $136
I get my car serviced here regularly and sometimes going to the dealership can be a hassle but this location is great just be sure to make an appointment. There is wifi while you wait but it's not secure so be aware of that. They also send coupons in the mail for services which makes the prices for some services more affordable.
I have not had a good experience with this Audi dealership. They insulted me, inferring that I was not using my own hard earned money, when I bought my car because I would not use them for financing (not sure what kind of tactic insult is). I realized after I bought my car (pre-owned certified) that there was a dent on the side they had buffed out but failed to mention. The last time I took my car to be serviced they said they washed it when it was clear they did not and when I pointed this out to them they continued to act as if they did. It seems like i never get great service, which for a luxury car is something you expect. I will not use this dealership for my next car purchase.
I'm not a customer, But I tried to be.
I have a Yukon that was not purchased there.
I have called the service dept. twice to get a quote for service.
no one would return my calls. So I called and left a message for the service mgr. No return call from him.
So I called and left a message from general mgr. No return call from him either.
So I sent an e-mail with info. to corporate/ family e-mail.
No response from them.
It seems after 44 yrs is business they would do better than this.
Then again, maybe they don't have to.
Regardless, they could at least respond and say they don't want or need your business.
I hate when companies brag about being family owned or being in business forever.
All that seems mean, is a family owned business can treat you as bad as any large company.
So beware when a company brags family owned and many year of service.
It's a smoke screen.
08/22/2011Provided by Citysearch -
We drove to Jim Ellis in Atlanta from Orlando after working out buying our new Audi over the phone. They have a great selection of inventory and we will never buy another Audi from another store. They delivered everything as promised and we highly recommend this dealership.
03/04/2010Provided by Citysearch -
""I purchased my vehicle from your dealership about 2 years ago. Throughout that time Rick has always taken care of my service related needs and questions. Audi pretty much sells itself, but what makes your dealership special is the people you have staffed in that particular department. Rick, Chris, Mike, and the young ladies at the checkout have always been kind and courteous. To be completley honest if I were to buy a new vehcile it would most defintely be from your dealership simply because I love the level of respect and care that is extended by your team. Throughtout me dealings with Rick I honestly cannot say that there is any need or room for improvement. He has always been a pleasure to deal with and has always taken care of my car perfectly!! Thank you--Mustafa Mufti""
03/03/2010Provided by Citysearch -
As always, my most recent experience with Jim Ellis Audi was superb. My issue was diagnosed within 15 minutes, and I was out the door. Mike Kulig was very helpful, very knowledgeable and a pleasure to work with and help me resolve my issue. Thank you, as always, so very much! Regards - Cynthia Sech
02/16/2010Provided by Citysearch -
""I bought my first Audi in December 2003 at Jim Ellis. I am on #2. From day one the service and support have been excellent. What strikes me the most after 6 years is that I see the same familiar faces when I walk in the door, and they know my name. The fact that their staff does not turn over every 6 months says a lot about the Jim Ellis organization. Chris and Rick have treated me like family over the years -- through the good times and through the hard times. As a Realtor, my business has slowed in this economy. I don't have the budget for auto maintenance that I did last year. I found myself in a pinch last week and Rick worked with me to keep me on the road. When the hard times are behind us, you can be assured that I will trade up -- and it will be with Jim Ellis. I just wish my bank had the same ethic about how to treat their customers.--Rebecca Wellborn, Chapman Hall Realtors""
01/15/2010Provided by Citysearch -
""I am now on my ninth Audi. I have leased all but one of them from you and I will continue to do so for as long as Audi maintains their high standards of quality and Jim Ellis continues your high standards of service. Keep up the good work. ---J. Craig Hill""