5805 Peachtree Industrial Blvd, Atlanta, GA 30341
Jim Ellis Audi Of Atlanta
Services: Air Conditioning & Heating, Tires, Wheels & Alignments, Fuel, Emission & Exhaust Systems, Battery Services, Transmission & Drive Train Services, Scheduled Maintenance & Tune Ups, Oil Changes
Brands Serviced: Audi
Appointment Needed: Yes
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How about a truck and Jim Ellis three months ago about it because a certified preowned I was told I get to service visit and oil change for free that's not a good first my truck brakes was making a noise so I took it in the guy told me all of the ceramic brake pads's they make noise if you wanted to change pad you could buy the brake pads are still good so I went and got another opinion on come to find out my rotaries have a groove rotaries have a groove in them so I took a picture. And call the service manager Wendy so she says send her the pictures I did then she call me back and tell me that I was towed to new pad so I left her alone today my engine light came on on my truck certified preowned talking to Jim Ellis you have this new service of visor named Jessica waters she said it would take to make a long story short she call me I said my truck was ready so I want to pick up my truck again certified preowned get there and was told it was $136
I get my car serviced here regularly and sometimes going to the dealership can be a hassle but this location is great just be sure to make an appointment. There is wifi while you wait but it's not secure so be aware of that. They also send coupons in the mail for services which makes the prices for some services more affordable.
I have not had a good experience with this Audi dealership. They insulted me, inferring that I was not using my own hard earned money, when I bought my car because I would not use them for financing (not sure what kind of tactic insult is). I realized after I bought my car (pre-owned certified) that there was a dent on the side they had buffed out but failed to mention. The last time I took my car to be serviced they said they washed it when it was clear they did not and when I pointed this out to them they continued to act as if they did. It seems like i never get great service, which for a luxury car is something you expect. I will not use this dealership for my next car purchase.
I'm not a customer, But I tried to be.
I have a Yukon that was not purchased there.
I have called the service dept. twice to get a quote for service.
no one would return my calls. So I called and left a message for the service mgr. No return call from him.
So I called and left a message from general mgr. No return call from him either.
So I sent an e-mail with info. to corporate/ family e-mail.
No response from them.
It seems after 44 yrs is business they would do better than this.
Then again, maybe they don't have to.
Regardless, they could at least respond and say they don't want or need your business.
I hate when companies brag about being family owned or being in business forever.
All that seems mean, is a family owned business can treat you as bad as any large company.
So beware when a company brags family owned and many year of service.
It's a smoke screen.
When my 2005 Toyota Prius suffered a scratch on the bottom panel, I immediately scheduled my appointment with Jim Ellis Collision Center. Let’s face it – they are experts. Even though I am sure all the repair guys are great, we were lucky to get Michael Antonovich. He kept in constant contact with us as to what phase Jim Ellis was with the repair and THE CAR LOOKS LIKE NEW. Even though the car is a hybrid, they had no trouble in fixing it. They even said they had a man on staff that had worked with hybrid vehicles. For those customers who complain that the collision department may be a little slow, please thank your insurance companies. If it weren’t for professional collision centers, consumers would be taken for “a ride” each and every time we went to get our car repaired. From my insurance agent, I received an initial check for $650. The final repair cost $3000. Without the help of professionals who make insurance companies replace damaged parts with NEW parts, who knows what kind of repair I would have come away with? We as consumers do not have it in our DNA make up to have to fight with insurance companies to get the true repair dollar value when we go in to have our cars fixed. I thank Jim Ellis for being there to represent me, to fix my car but mostly for being one of the most courteous staffs I have ever had the pleasure of dealing with.