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WE'RE ON OUR WAY.

Hours

Regular Hours

Extra Phones

(404) 584-1731

Baggage: (404) 584-1738

Greyhound Package Express: (404) 589-2583

Payment method
cash only
Location
charllote north carlina
Neighborhoods
Downtown Atlanta, South Downtown
AKA

Atlanta Greyhound Station

Greyhound Lines Inc.

Categories
Public Transportation, Transit Lines, Bus Lines Ticket Agencies

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Reviews

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Danielle M.

05/13/2017

Overall
Service

They hate their customers and their jobs. The only helpful person was Mr. Washington and the stub lady with locks as the security guard. The rest of them need to find another job because dealing with people and chaos is. It their strong point. I felt as if I was bothering them and they were the ones with the system down. Negative stars however thanks to the security guards that was working may 10th at 4:00 am in the morning and Mr. Washington. Save yourselves some trouble tide Amtrak or get over your fear of flying. I rather get punch by an employee on United airlines than ever ride greyhound again.

Tamareya O.

04/16/2016

Overall
Service

They don't care about their customers and their things,they are very unorganized customers service play around instead of getting their customers were they need to go and helping them,and the people in baggage claim need drug testing the way they are losing customers bags

Steven G.

07/25/2014

Overall
Two words BLATANT THEFT. I was...

Two words BLATANT THEFT. I was told by customer service that there would be a place to park my car for the weekend, but the only parking available was rittled with homeless people(one even came up to my car and tried to run a scam on me as soon as I parked). A cop at the stations even warned me against parking my car there for an extended period of time! Tried to get a refund but I was not given one because, and I quote from a supervisor "I forfeited my right just because I did not feel safe parking there." (I did not realize my safety was not your concern!) What kind of customer service is that?! Will never use this service and will tell everyone I know not to either.

josephprince45

07/22/2013

Overall
Terrible terrible terrible customer service

Greyhound: Terrible company

Here was my situation, I paid $171.63 round trip for Daytona to Atlanta and back

I traveled from Daytona Beach to Atlanta on 7/18/13. I stayed in Atlanta for 4 days... but during those 4 days I lost my round trip ticket to go back to Daytona Beach on 7/22/13.



When I approached customer service and told them my situation they pulled up my information on their computer , checked my ID to verify that it was my ticket information on the cpu, acknowledged that I was the one who paid for the ticket, and after all that stated that I still had to purchase a whole new ticket. they would not do anything for me, they weren't willing to work with me, that was their final answer and they decided they were going to do nothing for me. My message to greyhound and to prospective customers is that accidents do happen, and I feel like customers who bend over backwards to pay money for a businesses service, should in return receive bend over backwards customer service.

Overall

147 rings then it went to busy signal. Called back for another 45. Gave up and called Cincinnati OH. They answered in 7 rings put me on hold politely for about 2 minutes, came back and answered all of my questions. SHAME on Atlanta.

Amy J.

04/28/2012

Overall
Lousey got to ask 1 question a...

Lousey got to ask 1 question and then got hung up on then tryed to call back no answer. They must not was buisness so if you want to travel by bus i'd use the internet. I would not recomed to anybody i know.

sabrina

02/28/2012

Overall
I have tried for 3 days to cal...

I have tried for 3 days to call to ask a question about the Atlanta Station. No one answers the phone???? What kind of business is this?

jenniferhaskew

03/23/2011

Overall
I Tried to call Greyhound to f...

I Tried to call Greyhound to findout information both in Atlanta and in Indiana and wouldn't you know it I got no answer at any of the numbers they listed. How do you expect to have a succesful business if you are not answering the phone for your customers?

familyroom0399

12/04/2009

Overall
Wasted Space for A Business

I attempted to call Atlanta station to check on the arrival time of a greyhound bus. I wasn't surpised that no one answered the phone at 10:52 am. What type of business are you running Greyhound??????

thommiejones

11/12/2009

Overall
knowitall

You cannot get what you ask for. it keeps going to another site. I want ticket info and it is not giving it to me.This sucks and I use you all the time. this web site is no good. you need to change it to where it comes to you for what you want and not go all over the place like cheap tickets.com. I don't need that, I want Greyhound infl.

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