Greenbriar Animal Hospital
3600 Campbellton Rd SW, Atlanta, GA 30331
Bryant, L, DVM - Greenbriar Animal Hospital
Parking: Lot, Free
Wheelchair Accessible: Yes
No coupons available
Don't board your pets at this facility!!! Poor customer service. I've never met Dr. Bryant. On both visits I've encountered a male staff member name Larry and his disposition is horrible.
I dismissed Mack 101 review because all the other ones were decent and I wanted to patronize a local business. Big mistake! My first visit in February 2014 left much to be desired....Upon entering I noted that the facility was clean but not well maintained. Staff members greet you from behind a glass window from which they cant' hear you and you can't hear them. Speaking to them is a screaming match. You are not allowed to view the boarding area and there are no pictures available. Basically you just have to "imagine" where your dog will be kept. I was assured that they were familiar with my breed of dog, Pit Bull, and that it would be no problem to board him. You are not allowed to bring any toys or familiar items. Other boarders have actually suggested this to reduce anxiety. Larry advised that my dog would be fed and walked 2x a day for $17 per day, and that toys/blankets pose and danger when boarding. Upon my return I was told that only Larry and another staff member had been able to tend to my dog, and that he responded aggressively towards other staffers. I was reassured that it wasn't too much trouble. I told them I'd hoped to utilize them again.
Our 2nd visit occurred July 2nd -7th and it started off badly. I arrived early to a packed lobby to included 3 small dogs. I approached the window with my 90lb dog and I'm told to have a seat and wait a moment. After a 20 min wait Larry calls us up quickly processes my deposit and just as I'm paying another guy states "oh..he bites!" I ask for an explanation to the comment and Larry shrugs it off and states it's a note written on my pet's chart. I then inquire about the increase in fees and Larry shares they've increased the boarding fee and he forgot to tell me but it's ONLY dollar. Incorrect! Its $2 dollars...but at this point I'm headed out of own so I pray that despite my dog's continuous barks all will end well. Monday afternoon Larry calls to inquire if I'd like to have my dog cleaned because he was unable to be walked or leave the kennel due to his aggressive behavior. WTH??? I don't know what upset me more the vision of my pet stuck in some hot box surrounded in urine and feces or Larry's amazing comfort in asking for money when the basic services hadn't been provided. A friend who listened in on the call suggested I ask how would they be able to wash him if they hadn't been able to approach him for walking. Larry stated they had been able to get him out a few times with the tool used for dog catching and they would have to sedate him for bathing. I declined the service and will never return. Here's my bottom line....they have poor customer service and they provide the basic and nothing more in boarding service. This is not the best option If your dog requires a tender hand or a bit more attention. They will however give you tons of information about additional preventive medications and why its worth your $$$. Larry comes alive when talking about Flu shots and heart worms etc... YET the same guy who has a certificate in "common behavior problems" has only 2 words to MUMBLE concerning my pet....Aggressive and Sedate. I've never taken the time to write a review...EVER! Learn from my experience and take your pet elsewhere for boarding!
Dr. Bryant has been my only vet for several years. I will only take my pets to her. She is not only caring, but you know from her interactions that she is telling you the truth and giving you the best advice for your pets. She is a vet from the heart and it shows. Her facility also does grooming for pets which is great for us too!
My dogs all just came from a visit at Greenbriar Animal Hospital where they stayed the entire extended weekend. They looked so happy as the staff was very courteous to me and to my pets. I have noticed how my pets are excited to go to this clinic and this helps me feel at ease. Dr. Bryant is very down-to-earth and she and her staff are very caring which is evident in my pets responses to arriving on the premises as well as how great they smell and look when they come home. I'm so glad to have found this location and all of my pets will continue to be under Dr. Bryant and her staff's care admins it is even better to know that they appear to animals even more than I do! #ForeverAClientAtGreenbriarAnimalHospital
You have to bring your pets to this animal hospital!
Dr. Bryant has been here for more than 30 years because I have been going to her for just that long!
Her entire staff is well-trained, and they are extremely caring and they know so much about animals!
I need for the world to know how great this animal hospital is because Dr. Bryant does not try to be nice, for her, it comes naturally. What's more is that she cares and she is extremely intelligent. I trust her, and her staff and will never use any other hospital.
Dr. Bryant and her staff are very caring.
Every client is greeted by name and is made to feel special !
The animals are well taken care of and the facility is always clean!!
Dr. Bryant allows quality time for each client's animal and as a result
one comes away quite satisfied with her services
I am always happy to board my animals at Greenbriar Hospital because
the level of care is excellent and I know that my dogs will receive the best care !
07/06/2011Provided by Citysearch -
I am truly pleased with how my pet looks and smells when he leaves Dr. Bryant's office. Greenbriar Animal Hospital has been my dog's second home for many years! I will never choose another vet, as Dr. Bryant is trustworthy, down-to-earth, and she takes time with her patients and their owners. She is a vet who is truly concerned about the health and well-being of your pet, and this can be witnessed with just one visit. Give them a try, you won't be disappointed.
02/13/2011Provided by Citysearch -
Here at Greenbriar Animal Hospital we take great pride in the services that we provide. We make it a point to ensure the overal satisfaction of each of our clients. Our hospital has been in business for 31+ years, and with our client support and our low-cost and quality services we intend to be in business for many more.
Thank you to all of our clients; those just becoming a part of our family, as well as those who have been with us since the very beginning.
If you have not brought your pet to us, do so today! We will meet or beat any competitor price!
02/05/2011Provided by Citysearch -
Dr. Bryant has been the owner of Greenbriar Animal Hospital for more than 30 years. She has been my veterinarian since I have lived in Atlanta. I love the way she interacts with the pets that she cares for, her clients, as well as her staff. She is very caring and anyone can see this when they walk into her building.
I will never take my cats, and dogs any place else!
04/08/2010Provided by Citysearch -
Their policies and charges are extortionate and I will not be returning. I called this animal hospital about feline shots and boarding and was quoted $86-$146 for the shots based on age. The boarding is $15/day and I was asked if they should bath the cat before pickup, so I agreed but being a new customer to this facility; I was not told there was a $40 fee for bathing. They are very deceptive in not posting any fee schedule for customary Dog or Cat services and will freely add on services they see fit without calling the owner. So I was quoted one price then charge over $90+ dollars more upon retrieval of our pet. The doctor would not admit their mistake but instead blamed (me) customer.