Copeland's Cheesecake Bistro
265 18th St NW, Atlanta, GA 30363
The Cheesecake Bistro
Cuisines: Breakfast, Brunch & Lunch, European, Continental
Price Range : Average
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The food was great but the service was horrible. It took the waiter fifteen minutes before we were greeted. It was a Wednesday evening so it wasn't a busy night. Our drinks also took awhile to get to our table. We ended up getting our food to go. Side note: The cheesecake was delicious!
03/18/2010Provided by Citysearch -
My husband, mother, and myself all decided to eat here for dinner one night. When we walked into the restaurant and put our name in they told us it would be about a 30 min wait. We were happy with that estimate and decided to sit and wait. (Take note we were 3 of 5 white people TOTAL waiting in the waiting area)
After about 45 minutes went by (and we still hadn't been seated at a table) my husband went up to check on the status of a table for the 3 of us. The girl at the front told us that they didn't have any tables open and that it would be a little longer. My husband said, 'ok' and sat back down next to me. About 2 minutes later a group of 3 African American people came in and walked up to the booth. They asked how long the wait was and the girl (who was also African American) asked how many they had. He held up 3 fingers and she seated them immediately!!! We had been sitting there for almost an hour and was told minutes before they came in that there were NO tables open for three people!
My husband was FURIOUS at this point and confronted the girl at the desk. She completely ignored him like he wasn't even there! We decided to walk over to CPK and we were greeted immediately, waited 5 minutes, sat down at a table, and had the most wonderful server! (who was also African American). My husband wrote a letter to Cheesecake Bistro's corporate office telling them about our horrible experience and they NEVER replied.
Obviously they don't care about their company or their customers. We have made a vow to NEVER eat there again and to tell everyone we know about our AWFUL experience.
11/19/2009Provided by Citysearch -
Being a full figured woman, and I do mean full, lots of places don't make enough room for us anymore. Seeing as it's not ""politically correct"" to be fat today!! However, the people made sure I was comfortable. The waitress checked on us to make sure we had everything we needed, and the food was outstanding!!! The manager that evening seemed to be very observant and did his best to accomodate EVERYONE!! Not just the ""snooty"" crews or the ones that looked like they have money. That means a lot today, especially in a world that caters to the well to do.
The rating of 2 1/2 stars has got to be a disgruntled customer who just didn't get their way, because my experience was WONDERFUL!! Keep up the great work and ignore the HATERS!!
06/02/2009Provided by Citysearch -
I've been to this restaurant a total of 4 times. Twice I've sat in and the other times I've called for pick-up orders. I've been very satisfied with their food, but the service is just okay. For the main part, everyone does their job. I don't look for the waiters and waitresses to entertain me. I've always received my food in a timely manner and everyone is respectful.
Everything could be a little better.
03/08/2009Provided by Citysearch -
Do you want bait and swith tactics, well Copeland's is the King of it (or full of it) when it comes to their final check, you never know what you are going to get. I'll never eat there again or any of their chains. The management team should get a clue. Nice going on sneaking in the 18% tip on dining in with no coupon, etc. If you are a tourist visiting Atlanta.and want a real Cajun experience in metro Atlanta, please do yourself a favour and avoid this place and go to Papa Duex's..... You'll be thankful you did...
01/26/2009Provided by Citysearch -
In spite of the negative reviews we had found online, our party of eight decided to give Copelands in Atlantic Station a try. We were in the area and liked the looks of the Brunch menu. From the time we entered until we left, the experience could not have been better. We arrived at noon and it looked like half the seats were already filled. The hostess was friendly and sat us as soon as they were able to re-arrange the tables for our party. Our waitress, Tameka, was prompt, courteous and knowledgable. The drinks and food arrived without delay and everything we ordered was delicious. We somehow managed to avoid ordering the incredible looking cheesecake that was on display near the entrance. Someday, we'll go back just for the cheesecake. We all would highly recommend Copelands. A great place to dine. As a former restaurant owner, I tend to be fairly critical, but found nothing to criticize at Copelands at Atlantic Station yesterday, January 24, 2009