Cinco Mexican Cantina
2851 Akers Mill Rd SE, Atlanta, GA 30339
Phone: (770) 962-5551
Cinco Mexican Cantina - Akers Mill
Parking: Lot, Self, On Site, Free
Bike Parking: No
Cuisines: Fine Dining, Caterers, Family Style, Mexican, Latin American
Alcohol: Full Bar
Takes Reservations: Yes
Outdoor Seating: Yes
Price Range : Average
No coupons available
08/08/2011Provided by Citysearch -
Last night my boyfriend and I stopped by Cinco for a few drinks and a bite to eat before going to the movies. We got to Cinco a little more than an hour before the movie started so that we would have plenty of time. The restaurant was empty except for one other table and a few people at the bar. Our server (Tara) seemed to be preoccupied and a little tipsy from the start. We ordered the Salmon/Crabcake entree and since neither one of us eats shrimp, we asked her to please put the sauce on the side. Of course, she forgot that. The food sat on the table for more than 15 minutes while she sat a table nearby (apparently some friends who were dining there). We had to get her attention so that she would come check on us. By this time, we really did not have time we really did not want to wait for our food again, so we ordered one more drink and asked for the bill. She was apologetic and said she would have the entree removed from the bill (like she was doing us a favor). Then brought out desert....we couldn't eat those either because of diet restrictions. They should really hire more experienced servers, we wont be back.
I am all for giving second chances because hey who does everything right the first time around… I mean we are humans and we ALL make mistakes right? In life you learn that it doesn’t matter how you make the mistake, it’s what you do to fix it and more importantly that you learn to never make that same type of mistake twice.
With that being said… Cinco Mexican Cantina has definitely learned that lesson 100 folds over! The first time I went to Cinco my experience was not so pleasant, and I did voice my opinion not expecting anything in return but WOW! Did that establishment prove me wrong! It all started when the CEO of FIVE Restaurant Group (owner of the Cinco Mexican Cantina restaurants) called me personally (yes little ol’ me) to apologize about my experience and invited me and my 30 guests back to the restaurant for dinner.
When we arrived for the dinner party the customer service was outstanding! Our waiters- Tony and Levon treated us with 5-star service. Levon reviewed and explain in full detail about each item on the menu, I was totally impressed! Not only was I impressed but my guests were so happy. One guests said I feel like I am on the Food Network because the wait staff was there for our every need! How could I forget the food… very very very good! My food was excellent; I had the grilled salmon with a jalapeño potato cake and asparagus. This dinner was really for my guests because had it been just for me I would have never complained about the first dining experience, but my guests came to support me and I wanted to make sure they were happy and they were more than satisfied with our Re-do dinner yesterday!
I learned a very important lesson- why not give a second chance? You never know, the second chance might be a lasting impression. I will remember Cinco Mexican Cantina as a restaurant with great service, suberb food, cool atmosphere and amazing customer service! You should definitely try it out; I promise you will not be disappointed. Muy Muy Bueno!
02/17/2010Provided by Citysearch -
I have been to Cinco for lunch twice in the past 6 days, and I'm already craving it again! The food is so incredibly fresh tasting and the atmosphere is cool, and really unlike anything else you will find in the Cumberland mall area. Personally, I could eat Mexican food everyday, but the dishes I've tried so far at Cinco are not your usual mexican...they're mexican with a twist! like refried black beans instead of pinto, Portabello-taco's and pineapple in your burrito... really cool, and more importantly--tasty! I am so glad this place opened up so close to home!
02/12/2010Provided by Citysearch -
Yesterday I had the pleasure of visiting Cinco for lunch. CInco Mexican Restaraunt was such a great experience. I have been in Atlanta all week on business and this has by far been the best lunch I have had. Particulary the freshness of the salsa and chips, and all the ingredients. The fajitas were hands down the best yet. I had the chicken and steak combo fajitas...They came with guacamole, rice, beans, and pico de gallo. The meat was fresh and grilled to perfection. I HIGHLY recommend trying this place.