Children's Orthopaedics of Atlanta
5445 Meridian Marks Rd, Atlanta, GA 30342
4042551933: (404) 255-1933
Children's Healthcare of Atlanta
Parking: Garage, Lot, Self, On Site
Wheelchair Accessible: Yes
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Our three year old broke her clavicle on vacation and our pediatrician recommended we follow up with Children’s Orthopedics of Atlanta. I scheduled an appointment a week in advance at the Alpharetta location.
Within that week, the appointment changed three separate times. I was left 2 voicemails with the 2 old appointment times/days and received a letter with the incorrect information. Once we did arrive at our scheduled time I was met by a rude and unprofessional front office staff.
After filling out our paper work, we waited for 45 minutes (after our scheduled appointment time) before the receptionist called me back up to the desk to let me know I needed a “referral”; even though we have an open HMO. I called the pediatrician (for the 3rd time) who had to talk to the receptionist - on my phone - to let her know that we did not need a referral.
An hour and 20 minutes after our appointment time we finally saw the x-rays techs followed by a PA which was fine and lasted about 10 minutes total.
My advice to ANY potential patients is: AVOID. Your doctor can recommend another place (like Pediatric Orthopedic Associates). The front office staff is completely rude, unprofessional and inept. Scheduling is incompetent. My advice to the receptionist with the bad attitude – you’re really lucky to have a job in this economy and especially during this time of year - I would consider re-adjusting your attitude.
Thank you for your review. We are equally disappointed that your experience was not a good one. It is not typical for an appointment to change and unfortunately it happened to you twice. There is no excuse for unprofessional behavior and for that we are sincerely sorry. Our front desk staff is trained for multiple insurance carriers and even open HMO plans do often need a referral. Again, we apologize for your inconveniences and do hope that you will give us another attempt to show you our professionalism and fantastic patient care.
This is an exceptionally caring group of doctors. They ask good questions and spend time with you,
Thank you so much for your feedback. We are so glad that you enjoyed your experience with us at Children's Orthopaedics of Atlanta. We pride ourselves on our patient care. Thank you for the time you took to let others know how great our doctors are.
you never will see a doctor, only pc,long line, rude front desk,we had a horrible experience.not recommended!!!
Thank you for your feedback, and we are so sorry that you did not have a good experience. Our physician assistants are highly trained and qualified to see almost all our patients. We have surgical physicians as well as non-surgical to best serve our patients' needs. We are committed to quality and service and hope that you will allow us to serve you in the future.