1604 Howell Mill Rd NW, Atlanta, GA 30318
Fax: (404) 367-9859
All Technicians are ASE or Bosch Certified.
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This garage is a pleasure! What a great service which was through, honest and completed as expected and on time.
Braxton Automotive on Howell Mill provides botched oil changes and poor customer service from Owner Steve Braxton. I had two botched oil changes over a one year period with the most recent being 1/2015. Oil light came on next day and found car was 2 quarts low. Even with that I called 3/2015 to get brakes done. Manager assured me they would take care of me and make up for past discrepancies. While I was en route, he called back to say the owner Steve doesn't "feel we can provide a quality service to you given the failures of the past". WTH? He said the owner felt if I didn't have confidence in them in the past then they probably can't meet my expectations. Mind you they had a note on my account that the technician was reprimanded because of the botched oil change. How is that my fault? Would not recommend this Auto Shop to fix my son's toy car...
08/19/2011Provided by Citysearch -
Braxton Automotive is my regular mechanic and has been for about 5 years. While they specialize in BMWs, Volvos and Minis, I have taken my Infiniti and Acura there without any problem. They are fast, courteous, and above all HONEST. They may not be the cheapest in town, but I believe they charge fair prices, and in return, I get quality work and can be sure that I'm not getting taken. Steve Braxton is about as good as they come! You will not be sorry if you use them!
02/16/2011Provided by Citysearch -
I've taken my car here a couple times and have found them to be nice but overpriced, but my most recent visit was why I won't go back. I had an issue with my tail lights and an O2 sensor (which they got me for over $500!) but when I got the car back my rear door locks didn't work! When I asked them to assume the fault and take care of the issue, they said that my car was old and the door locks failed on their own. Really?!?!? Because it was working just fine before I brought it to you! Very disappointing company! I guess the days of customer service have passed them by. Maybe they used to be good but I think things may be going downhill. I won't be going back, and if I were you, I wouldn't go there either!
11/19/2009Provided by Citysearch -
I tTook my Mini here for the first time this week for an oil change. I had enough of the terrible service at the Mini dealership and was so happy to find Braxton. They completed my oil change in less than 30 minutes, and charged about 1/3 of what the dealership charges.
Bottom line: Braxton completed the service in the time it would have taken to just get the car checked in at the dealership.