Braids of Natural Art
444 Atlanta Ave SE, Atlanta, GA 30315
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First, I was charged a late fee of $20 for being more than 10 minutes late although I was having an issue with locating the place of business. There is no indication that there is a suite #. I was looking for a stand alone building not a high rise. Also, you have to sign in and they ask for the suite #. Therefore after scheming the directory, I had to go back and put the suite #. This alone takes 10 minutes to complete. I addressed the issue with the owner and she stood firm and would not waive the late fee. After paying the late fee, they were still not ready to start with my daughter's hair until after I complained.
The benefit did not exceed the cost. The benefit of collecting a $20 late fee has cost you the potential long term customer paying a cost of $112 a month as a memeber.
Not to mention the number of referrals that the business could have received. I work in a large company with many mothers who have daughters.
Will I be a return customer? No Not Ever
Was my daughter happy with the end result? Yes
Word To The Wise: Customer Service Means Everything In Every Industry. When Good Customer Service Is Given, The REFERRALS WILL COME WITHOUT ASKING!