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Category
Car Rental

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Michelle L.

08/20/2015

Overall

2.5 weeks after I returned the car I get hit with a $250 "smoker's cleaning fee" which their website states they need to send a letter to you to inform you of the charges. It's been a month and a half and I still haven't received a letter. I've called numerous times to speak with management on getting an itemized bill and NOBODY has returned my calls. The toll free # was able to send me pictures of the "smoking evidence" which is totally debatable.

Their lack of basic customer service of returning phone calls and ripping people off is unethical.

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