I will not use this company when I need to have my house rented. This is what happen to my daughter's house under their management.The tenant left the house unclean, carpet stains,kitchen filty dirty, all appliances dirty, bi-fold door broken and pests in the kitchen.The property manger told me that the carpet has been steamed clean, which was not.The owner saw the house with carpet stains, bi-fold door broken,damaged wood floor in the kitchen, all kitchen appliances dirty esp the dishwasher with black stains and food stains and visible pests in the main floor esp in the kitchen.The property manager gave the tenant their security deposit without cleaning the house even the owner told her to hold on the security deposit until he inspect the house.The owner called the property manager and did not answer. I called her and told her that the house was filty dirty. It took us 3-4 days and nights to clean and spray the whole house.The pest exterminator told the owner it will take 6 months to get rid of the pests, all she can say was sorry. I told her that they were going to put the house in the market in mid-January and now they are losing money because of the pests. And told me the Ga Law you have to give back tenant's security deposit in 3 days, I told her if and only the house is clean the way it was when they rented the house and no damages. And they sent the owner's last month rental after two weeks. When my husband showed them the house, they said the house is very clean and beautiful.They did not care all they want is the commission money. They sided on the dirty tenant who cannot follow rules of the Homeowners Association. They don't know how to take care of the landlord, in this case.
They do not manage the property at all, did not have our best interest in mind and take the tenant's side. We had issues with the tenant violating the association rules and their response was that it the home owners association is difficult and we need to give the renter a chance since he is a single dad working hard with several children. The tenant would not keep up the yard and decided to make changes to the landscaping without asking for our approval. When we asked the property management company how many times they check on the house they evaded the question by answering that they live really close and we had to ask the question again. We finally had end the tenants lease because he could not adhere to home owners association and we were getting violations at least once a month. Upon move out, the property manager emailed that the renter steam cleaned the carpet and the house was left in good condition. No move out checklist and the only pictures emailed to us were of 3 rooms. We physically walked through the house and it was obvious the carpets had visible stains, the hardwood floors in the kitchen damaged that we had to get it refinished and re-stained. The refrigerator, dishwasher and oven was visibly disgusting and there were pests everywhere. There was also a damaged bi-fold door and dirty bathrooms. We still have not received the last month's rent, BUT the tenant received the remaining security deposit -Nelson Rives only took out $150 for pest control(which will not cover all the treatments needed) and last month's rent. They did not take any money out for the hardwood floors, the bi-fold door, the stains in the carpet and dirty appliances. This property management company did not have our best interest in mind much less our house. We did another physical check for $64 because the property manager "felt bad" and decided to refund their management fee for the last month. If you value your rental property at all DO NOT USE THIS COMPANY!!!
This company does not fix things. I have not had heat for over 30 days. 5-6 different maintenance men have been to my home. Each one telling me they need a part. The information is never conveyed to property management. Property management never follows up and always acts surprised that the job is not complete. In addition the management team has changed 3-4 times within a 6 month period. Please move anywhere else but here!
Rated them "Not the worst" because I'm sure there are others out there who are worse.Homeowner for nearly 3 years. Very unresponsive to questions. Although some employees are great (Kenea on the phone), they do not respond to questions about our subdivision in even close to a timely fashion; if they respond at all.We may drop them as our management agent because we (my neighbors and I) are SO dissatisfied with their customer service.As an example, they dinged me for non-compliance for leaving trash cans out when I don't even have any trash cans and then wanted me to dispute the issue with my Board of Directors. I question how well trained their "inspectors" are.
SLUMLORD BEWARE SHE WILL TAKE YOUR MONEY AND NOT FIX ANYTHING PLUS SHE DISCRIMINATES... she will sue you for money that you had to use to fix her properties and her maintenance man is horrible and extorts money from you
When i met Tiffany ,she told me I work for you,if see something @ 4am and want me to put an offer on it text me, and thats just what happen ,not quite that early in the morning ,but I wrote up @ 12:25am saw my house text her to see if the house was back on market and if so we need to put an offer on it asap ,she tiffany hit me back and said yes it is that was@ 12:40am and @12:55am she was text me to go on and E-sign my contract, awesome, that was on.. a late Tuesday early Wednesday, and on Friday of that same week my offer was accepted, Tiffany and her Asst courtany are a great team I really enjoyed working with the two of them , tiffany also will go above and be beyond for her client, in closing if want someone who will work fast and promptly she is the one, in your home search today .
This is the worst rental property company I have ever dealt with. If you are considering renting a property that they manage, run for the hills. You have been warned.
Worst company that I have ever dealt with, horrible people, unprofessional, rude, ignorant, rent with lit at your own risk, things will go wrong, they will make it worse, insult you, and shrug their shoulders when they have to fix anything
They got me my commercial loan without any unnecessary hassle. I will DEFINITELY use them again several times in the near and extended future. Jessica was AMAZING, she was very courteous and made this process very easy. I've used other loan companies before, but this is really the only one that I like for too many reasons to list. Give them a call, you'll be satisfied.
Please do not rent anything from this company. They are cons and crooks. They take your money and will not fix major issues that are hazardous. I've been having plumbing and air conditioner issues and soon to be MOLD with a property I'm renting from them and management refuse to hire professionals who can fix problems ASAP.